What is Priority Support and what does it include?
Priority Support moves you to the front of the line and gets you the help you need in 10 minutes or less during our regular business hours. It includes help through email, web form, and telephone, as well as remote diagnostic support.
What are your regular business hours?
Our Support desk is open 8am - 5pm CST, Monday - Friday.
Our offices are closed on:
- New Year’s Day (Observed)
- Labor Day (First Monday of September)
- Christmas Day (Observed)
What support is available if I don’t have a Priority Support subscription?
The Help Center at help.risevision.com answers many common questions about Rise Vision. Using the Help Center is the way to get answers, fast.
All users are encouraged to join our Community. It’s a great place to share and connect with others who are passionate about digital signage. You can get your questions answered, share your ideas and feedback, and give back by helping others! If you have an issue that’s urgent, consider posting your question to our Community, where a Community member may be able to assist.
If you need assistance with hardware that you have purchased through Rise Vision, and aren’t a Priority Support subscriber, please contact the manufacturer of your hardware. Below is a list of our commonly used manufacturers.
Large Format Displays
The Book PC
- Check status of order: firstname.lastname@example.org
- RMA - follow the steps in this form.