This article describes your options if a Rise Vision support representative has identified that your Ticker contains a deprecated Sunrise USB Controller.
Why is the Sunrise USB Controller deprecated?
We have made several improvements to our Ticker software that are not supported by the USB Controller. We have worked closely with the manufacturer of your Ticker, and are able to provide a hardware swap to a supported Ethernet Controller. If under warranty, the hardware will be provided at no cost to you.
If you have a technician coming on-site
Don’t worry! We know you have a USB Controller, and we’ll proactively get the new Ethernet Controller shipped out to you. The on-site technician will handle swapping it out at no extra cost.
If you don’t have a technician coming on-site
If your Ticker is under warranty, the Ethernet Controller hardware will be provided at no cost to you, if you would like to have a technician come out to perform the install there will be a service charge. If you’re interested in this option, ask your Rise Vision support representative for a quote.
If you have an IT Team, or someone on site that would like to perform the swap, your Rise Vision support representative can provide some basic instructions for the procedure.
If your support representative was able to solve your immediate issue, and your ticker is functioning, you may decide to hold off on the Controller swap. If you would like to upgrade at any point in the future, just let us know.