This article explains how to cancel a subscription on your Rise Vision account.
If you are cancelling due to difficulty using the software or due to defects with the software, we would highly encourage submitting a support ticket so we may help to get your displays up and running.
To cancel your subscription, you’ll need to go to the Account & Billing page and view your subscription. More information on viewing and editing subscriptions can be found here.
Once you are there, you simply need to click the button shown below.
You’ll be asked to confirm your cancellation via the window shown below, as well as to leave an optional reason for cancellation. We appreciate feedback and read every reason for cancellation to see if there are ways we can improve our services.
What do I do if I have unpaid invoices?
If there are any existing unpaid invoices that cause your subscription to be in a state of Suspended, you will not be able to cancel the subscription until those invoices are paid.
Rise Vision Support will not be able to remove suspended invoices in order to cancel a subscription.
If you have existing invoices that are Overdue or Unpaid, contact firstname.lastname@example.org with the Invoice Number that you wish to have removed from your Store Account. Rise Vision will work with you to remove the associated invoices so they do not show on your Store account.
If you require a refund after cancelling a subscription, please follow the steps in the “How do I request a refund?” article.