This article covers why a duplicate subscription is caused, how to tell if you have a duplicate subscription, and what to do if you have a duplicate subscription.
Why would I have any duplicate subscriptions?
Multiple users can subscribe to the same product for the same company.
How do I know if I have duplicate subscriptions?
- Navigate to store.risevision.com and click the “Sign In” link in the top right
- Log in using the email address associated with your Rise Vision account. If you’re not sure of the email address associated with the account, or don’t have one, contact the administrator of your Rise Vision account and ask them to add you as a user. Instructions on adding a user can be found here.
Check your subscriptions
Once you’re logged in, click “Account” at the top of the webpage.
In the “Subscriptions” section, you will see a list of all active product Subscriptions. You will notice any duplicate subscriptions here.
What can I do if I have a duplicate subscription?
You can cancel one of the duplicates. If you still have one active subscription to a product, your service will not be impacted. Proceed to How Do I Cancel a Subscription?
If you believe you are due a refund for a duplicate subscription, please see the article How Do I Request a Refund?