This article explains how to request a refund for either a subscription or hardware product.
Requesting a refund for a subscription product, or hardware purchased within the last 30 days
- Navigate to store.risevision.com and click the “Sign In” link in the top right
- Click “Account”
- Under “Invoices” find the invoice number you wish to have refunded, make a note of that invoice number
- Click “Need Help” at the top of your screen. If you are a Priority Support subscriber, click Priority Support. If you’re not a Priority Support subscriber, click “Send Us a Note”.
- Send a message to us identifying that you would like a refund, provide the invoice number and, if applicable, any details on why you are requesting a refund. E.g. “I had a duplicate subscription” or “I ordered the wrong product”.
Requesting a refund for hardware purchased more than 30 days ago
For refund inquiries on hardware purchased more than 30 days ago, you will need to contact the manufacturer of your hardware. Please see this article for manufacturer contact information.