This article explains why you might see the error messages “User could not be added” or “User already exists” when trying to add a new user in Rise Vision, and how to fix it.
Requirements
- Admin access to your Rise Vision account
Instructions
- Confirm the email address you're trying to add is correct.
- If you see the error, it usually means that person has already created a Rise Vision account using that email or is already associated with a company account.
- Have the user log in at https://apps.risevision.com using their existing email and password.
- Once logged in, confirm that the user is signed in to an incorrect company or trial account.
- Have the user delete their user profile. Settings -> Company Users -> Select user -> Delete (in the Ellipsis dropdown).
- You (or another admin) can invite them to your organization by going to Settings -> Company Users -> Add user.
- The user will now be part of your account.
Behavior Notes
- This error often occurs if a user tries to log in before being invited.
- The system automatically creates a company when someone logs in with a valid email, even if they haven’t been added to your organization.
Related Articles
Have a suggestion or feature request? Let us know here