This article describes several situations that prevent Content from appearing on your Display, and how to resolve them.
If you are seeing the message “This Display Has No Presentations or Web Pages Scheduled.” on your Display, you will need to assign your Display to a Schedule and assign a Presentation or Web Page to that Schedule. Please see our article Getting Started: Schedules for more information.
Note: If your schedule is set up correctly and you are still not seeing any content, check the time and date on your media player. If the time and date on the media player is incorrect, schedules will not function properly.
Each Placeholder can be distributed individually to Displays. In your Presentation, click the Placeholder that is not displaying.
Under Edit Placeholder, click “Properties”
At the bottom of Edit Placeholder, you’ll see the Distribution options. Check “Select All Displays” for this Placeholder to appear on all Displays that this Presentation is scheduled to. Uncheck “Select All Displays” to select Displays individually.
Playlist item distribution
Each Playlist item (or Widget) can be individually Scheduled and Distributed. If you are not seeing some of your Presentation content, the Playlist Item itself may not be scheduled or distributed to your Display.
For more information on Scheduling a Playlist Item, please see our article How to Schedule Individual Placeholders Within a Presentation.
Scheduled Presentation partially plays or won’t play at all
Sometimes a Presentation is assigned in a Schedule playlist, but it won’t play or partially plays before moving on to the next Presentation in the playlist. This is often an indicator that the affected Presentation’s Duration is set to the Play Until Done option, but does not have a Play Until Done placeholder set in the Presentation properties. Step 2 in this guide shows you how to setup a Play Until Done placeholder: Use play until done for a Presentation in a Schedule
General Widget error message
If you see the error message “Product not authorized” on any of your content, it’s likely that your trial for this subscription content has expired. You may also see this error if you’re using a widget or displaying content that is purchased on a per Display basis. For these types of subscriptions you’ll need to go to the subscription details under you account at store.risevision.com and assign the content to specific Displays.
Image and Video Widget error messages
You may see the errors “The selected image does not exist or has been moved to Trash” or “The selected video does not exist or has been moved to Trash” when using the Image or Video widgets. As explained in the error message, the image or video file selected in the widget options has likely been deleted or moved to Trash in Rise Storage. If you’ve linked to an image or video via the Custom URL option and the image or video is not displaying in your Presentation, the link to the image or video is most likely no longer valid and should be verified.