When Rise Player starts it will establish a persistent connection with Rise Vision. This connection is used to send important messages to your Display. For example, when you publish a change to your Presentation, a “content change” notice will be sent. Rise Player will then download and show the update.
If the Status to one or more of your Displays is showing as “Offline”, then Rise Player was unable to establish this persistent connection. As a result, your Display may be showing stale content since the “content change” message can’t be delivered. Other features such as Display Screenshot, Reboot Media Player, and Restart Rise Player will not work until the Display is “Online”.
Troubleshooting steps for Display not showing as “Online”
- Verify your Media Player is powered on.
- Verify your Media Player can connect to the Internet. If connected wirelessly, make sure that it has a strong signal.
- Verify the Network requirements for Rise Player have been met.
If you need to be able to start and show content offline you can upgrade your Display to a Licensed Display. Learn about getting started with Licensed Displays.