Why is Rise Player version not current?

If your Player Version is showing as not current, that means Rise Player has not been able to upgrade to the latest version. Assuming your Display is powered on, it will continue to show content as expected, but there might be a problem preventing Rise Player from automatically upgrading.

Here are some reasons that could explain why Rise Player is unable to automatically upgrade.

The Display has been turned off for an extended period of time.

If your Display has been turned off for an extended period of time don’t worry. Rise Player will attempt to auto upgrade itself once it is online.

Rise Player is unable to access a network resource

Rise Player must be able to communicate with the URL’s provided in the Rise Player network requirements article.

Rise Player is unable to download the executable

In some environments, downloading an executable (.exe) is not permitted. If you've confirmed the network requirements for Rise Player are satisfied and Rise Player still shows as not current, review the situation with your system administrator to ensure Rise Player is allowed to download an executable.

The file extension for the upgrade will be a .exe for Windows and .sh for Linux. 

Insufficient disk space

When an new version is available, Rise Player will download the new version then upgrade itself. If there is not enough space available to save the new version, Rise Player will not be able to auto upgrade. Make sure you have at least 250 MB of free space.

Rise Player has not restarted

To avoid interrupting your scheduled content, Rise Player will only upgrade after a restart. This is one of the reasons we recommend that you reboot your Media Player daily.