When Rise Player starts, it will establish a persistent connection to Rise Vision servers. This persistent connection is used to send messages to your Display. For example, when you publish a change to your Presentation, or modify the Schedule your Display is assigned to, a message will be sent to Rise Player to let it know an updated Presentation is available. In turn, Rise Player will download and show the new version.
In addition to sending content change notifications, the features listed below, available at https://displays.risevision.com, are dependent upon there being a persistent connection between your Display and Rise Vision servers.
- Display status
- Restart Rise Player
- Reboot Media Player
What is changing?
The infrastructure to support persistent connections between a Display and Rise Vision servers was originally built using Google’s Channel API. Google has deprecated the Channel API and will be shutting it down on October 31st, 2017.
Earlier this year we released our own application, the Messaging Service, as a replacement to the Channel API.
Does this change impact me?
It is unlikely that this change will impact you. Since releasing the Messaging Service, 98% of Displays have updated automatically. If one or more of your Displays have not upgraded, we will notify you via email. If you do not receive an email notice there is nothing further you need to do.
Make sure the email address we have on file for you is correct!
Sign into https://apps.risevision.com. Then select your profile in the top right. From the drop down menu select User Settings.
One or more of my Displays needs to be updated. What do I do?
If you have received an email from us stating that one or more of your Displays needs to be updated you can update your display by following the steps below.
Step 1: Validate Network Requirements are satisfied.
Please review and confirm the network requirements for Rise Player are satisfied. In order for your Display to be able to use the Message Service, it needs to be able to connect to display-messaging.risevision.com on ports 80 and 443.
Step 2: Update Rise Player
If you have verified the network requirements are satisfied and you still received an email notice, you are probably running an unsupported version of Rise Player. You can find instructions on how to update here. Before upgrading, make sure your Media Player is running a supported operating system.
My Media Player is using an unsupported version of Windows or Linux, Chrome OS, or a 3rd Party Player.
If you're using an unsupported version of Windows or Linux:
- From your Media Player, navigate to the Rise Player directory.
- For Windows: \Users\your username\AppData\Local\rvplayer
- For Linux: $HOME/rvplayer
- Open the file RisePlayerNetworkII.ini and delete the viewerurl=<url> parameter and url, as shown highlighted in the image below. Do not change anything else.
- Save the file, then reboot.
If you're using ChromeOS:
- Open the Rise Player Configuration. This can be done by adding the URL, http://localhost:9449/config, to the Schedule the Display is assigned to.
- Once the Rise Player Configuration page is opened on your Media Player update the value of Server: by selecting the radio button, “Production”.
- Then select “Apply”.
If you're using a 3rd Party Player:
If you are using a 3rd Party Player please contact your provider for instructions on how to update the Viewer version. If asked, the default version of Viewer that should be used is, https://rvashow2.appspot.com/Viewer.html.
How can I verify my Display is updated?
You can confirm your Display is updated by checking the Viewer Version shown on Display settings. It should be version 2-01-201705252154 or higher.