What causes a file to be blocked or throttled.
When a file hosted in Rise Storage is requested an abnormal amount of times (usually greater 50 - 60 requests per hour) without an attached DisplayID requesting the file, it will be throttled.
How to avoid having a file blocked or throttled.
Don’t use files hosted on Rise Storage outside of a Rise Vision Display. E.g. Don’t use an image hosted on Rise Storage on a webpage, or as a social media avatar. It will be blocked.
What you can do if your file is blocked or throttled.
Rise Vision Support is unable to unblock a file that has been blocked. You will either need to wait out the block, or upload the file using a different filename, and add that new file to your Presentations.