There are different ways to determine what Product and/or Sub Company the invoice is for, as well as who originally purchased the subscription and is responsible for it. If you require additional information on top of what you can ascertain by the steps below, you can contact support@risevision.com to request this information.
Who originally purchased the Subscription or Order
Every invoice is tied to a subscription, or an Order. A Subscription is a recurring service that will bill you every month or year, depending on which option was selected. An Order is a one time purchase, like an order for hardware, or a training session. Every Order or Subscription was purchased by someone in your Company. Here is how to confirm who purchased the Subscription or Order:
- Log into https://store.risevision.com, and click on the Account link at the top of the page to go to your Account page.
- Scroll to the very bottom of your Account page, and you will see the Log.
- Listed in the Log, are all Orders, Subscription purchases, Subscription cancellations, and notifications of invoices created. You will be able to see the user associated with creating the subscription in the Log. If you do not see the Subscription listed, click Show All on the right hand side:
- If you do not recognize the username from Log entry, click on the Company name in the top right of the page, and select Company Users.
- Search for that username in the list of Company users to find the first and last name of that user.
Bill To, Ship To, and Attention To on the Invoice
Every invoice will include the Bill To (who pays for the Subscription or Order) and the Ship To (Who is using or receiving the service or product). In the case that the purchase was by a Parent Company for a Sub Company, the Bill To will be the Parent Company, while the Ship To will be the Sub Company. In some cases, the Ship To Company may have an Attention To contact listed.
In the case you need to determine what Company this subscription belongs to, they would be the Company in the Ship To section, and if an Attention To is listed, that is the user who is responsible for the subscription:
Who is paying for the subscription
Each subscription should have an owner associated with it. The owner of a subscription can change depending on who it has been assigned to, but that user will always be listed on the subscription itself as the user who is paying for it. If the subscription is being paid via credit card, the last 4 digits and card type will also be displayed for the user.
- Log into https://store.risevision.com, and click on the Account link at the top of the page to go to your Account page.
- Scroll down to your Subscriptions section, and click the Details link for the subscription you want to determine the owner of:
- The owner of the subscription, as well as their payment information will be listed in the Payment Method section of the Subscription Details page:
If you require any additional details related to the subscription, please contact support@risevision.com.