Issues with Presentations can often be diagnosed by using the “Chrome Developer Tools”, which are built into Google Chrome’s browser. There is a lot of information in there, so the following videos will go over some of the different ways to diagnose content issues in a Presentation.
The Developer Tools can be opened in your Presentation preview using Google Chrome, or when running on a Display with Rise Vision Player. Open the Chrome Dev Tools Console in a Presentation preview by clicking the three buttons in the top right of Chrome, select More Tools, then Developer Tools. To open the Developer Tools Console on the Rise Vision Player while your Presentation is running, press Ctrl + Shift + . (Period) at the same time.
Web Page Restrictions
This first video, deals with a web page not showing in a Presentation, and how to determine this is due to restrictions set by the webpage:
- Open the Chrome Dev Tools Console by clicking the three buttons in the top right of Chrome, select More Tools, then Developer Tools
- Click on the Errors or Warnings to see each listed in the Dev Console window
The Network Tab
This second video goes over the Network Tab, and how to use the information there to determine why your content may not be showing in your Presentation.
- Don’t forget to refresh the browser while on the Network tab in preview to populate it with all your Presentation content.
- Refer to this page to define Status Codes you see in the Network tab for your content.
Developer Tools on the Rise Vision Player
In this example, we’re going to look at the Developer console running on an actual Player, to show you where to confirm if a file is playing from the cache or not.
- Open Developer Console on a Player with the keyboard shortcut Ctrl + Shift + . (Period)
- There is no need to refresh the Network tab while running on a Player.
The Developer Tools console is a great tool to assist with troubleshooting your Presentations, and the above are some great ways to get comfortable using it. Happy troubleshooting!