Product deprecation is an inevitable aspect in software development. It changes how we work, and nobody likes change, but these changes are necessary in order for us to innovate with new features, or improve existing features that our users value the most.
Our goal with any deprecation is to minimize the impact on your organization by providing timely announcements so that you have time to adjust, and most importantly - providing you help when you need it. If you are using a deprecated feature and have questions send us an email and we’ll help you out.
How will I be informed when a feature is being deprecated?
Within our Community we have a section dedicated to, and appropriately named, Announcements. This is the most reliable and recommended way for you to stay informed on news related to Rise Vision products and features.
When a feature is deprecated we publish in the Announcement section a new post with the following details specific to the deprecation:
- What is being deprecated
- When the feature will be deprecated
- Why it is being deprecated
- What you should use instead
To receive email notification when an announcement is published select the “Follow” link at the top of this page.
We also let you know within our applications if you are using features that are deprecated and what steps you need to take to replace them.
How much notice will I receive?
We provide a minimum amount of notice according to the impact and whether or not it is is a minor or major deprecation - typically 3 to 12 months respectively.
Example Minor Deprecation
A Content Widget has been deprecated, but its features are replaced by an alternate Content Widget or method. For example, deprecating the Video Item in favor of the newer Video Widget which provides the same feature set.
Example Major Deprecation
Deprecating support for Rise Player on an aging operating system. For example, deprecating Ubuntu 14.04 in favor of Ubuntu 16.04.
What happens after the deprecation date?
To prevent further usage, access to a deprecated feature may be restricted or removed all together. A deprecated feature may continue to work beyond the deprecation date, but it is important for you to know;
- Continued use of a deprecated feature is at your own risk and it is expected to fail in the future.
- We cannot provide support for a deprecated feature beyond its deprecation date.
If you contact us for an issue related to a deprecated feature, our first step is to help you eliminate the use of any features that are deprecated as of that point in time.