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    Darius Aleksas
    This is basics. Make presentation the same pixel size as the screen is. Thees need to match.
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    Shilah Richardson
    I'm trying to do that but I can't seem to find where it is.
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    Darius Aleksas
    Shilah, you need to do this at the beginning, when you just start a new presentation. It gives you options to chose the size for your presentation under RESOLUTION settings (resolution of your presentation must match the resolution of your display panel). You can change it later, but it will not change the size of your placeholders inside of the presentation. Those will need to be changed separately under placeholder's PROPERTIES.

    Can you tell what resolution is your presentation now and what resolution is the display panel?
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    Shilah Richardson
    The resolution for the presentation settings is 1080x1920. 
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    Darius Aleksas
    And the display? By any chance is that 4K display?
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    Shilah Richardson
    I'm not sure
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    Darius Aleksas
    What is the player? Is it Windows by any chance? If so... get it connected to a keyboard, then CTRL+SHIFT+Q. This will kill the Rise Vision Player. After what go to display settings and look there. Typically, Windows can read the display resolution and adjust to it. If the resolution reading is greater than 1080p (3840X2160 for 4K), simply change it to 1080X1920. This will scale everything to fit your display. After in searchbox (assuming this is Windows 10) type Rise, which will give you an option to start the Rise Vision player again.
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    Shane Jarmin

    Having similar issue. We have our monitor set vertically but the display is showing as horizontal (and only part of it). We recently purchased a new media player and once hooked up it was working except for fitting correctly. Please advise. Thanks!

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    Darius Aleksas

    Shane, what player did you buy?

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    Shane Jarmin

    Intel NUC "a mini PC kit"  (NUC5CPYH)

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    Darius Aleksas

    Shane, could you also tell what OS it is and is the display 4K? Also, it is always helpful to see a photo of an issue, if possible.

    To give you some advice now, I will assume that this is Windows 10 player.

    First, make sure your presentation is in 'portrait' mode and its resolution corresponds to the resolution of display:

    With that out of the way, connect a keyboard with a trackpad or a mouse and shut down Rise Vision App CTRL+SHIFT+Q. navigate to settings>system>display and set orientation to 'portrait' :

    Typically, players can recognize the resolution of a display it is attached to. If you connected 4K display, but your presentation is only 1080p, then the presentation will not fill up the entire screen. In that case, in the same display settings in Windows open 'Resolution' drop-down list and select 1920X1080. I hope that helps.

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