RSS Widget font issue

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16 comments

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    Mike Thomas
    Darius,

    Which feed source are you using for this? Could you share the RSS Link? 

    Regards,
    Mike Thomas
    Rise Vision Support 
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    Mike Thomas
    Thanks Darius. I can't replicate this here. Are you able to share a copy of this Presentation with me? If you'd like just duplicate it to your Rise Vision account give it a name - RSS Mike (or similar). Let me know once you have the Presentation duplicated!

    Cheers!
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    Darius Aleksas
    Mike, this is something that does not happen very often. This is occasional issue with RSS on Windows 10 device. The presentation is 'AcmeKitchen 9-16'.
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    Mike Thomas
    Darius,

    Looks like that Presentation may have been removed or renamed, if you are still experiencing this problem, we would like to investigate. Could you post the Presentation once again for us to access?

    Thanks!
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    Darius Aleksas
    Mike, I believe there was some little confusion. The presentation is under redacted@gmail account and the name is AcmeKitchen 9-16. Presentation has not been removed.
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    Mike Thomas
    Thanks Darius! I was indeed looking at the wrong account. :) 
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    Mike Thomas
    Darius,

    Thanks. I have logged this with our internal team for additional investigation. I'll update this when we have a resolution. Thanks for your patience! 
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    Mike Thomas
    Darius, we will be releasing a fix for this next Monday. Thanks for helping us diagnose this and get it resolved! 
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    Darius Aleksas
    no problem, thanks guys.
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    Mike Thomas
    Darius,

    Can you update your Player version by downloading it from our website and reinstalling int. Following this, please reboot your media player rand let me know if you still see this problem.  We have published a fix for this. :) 
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    Robb Price
    Thanks for that info Darius! We are going to investigate this to see what we can determine and then we will update you with what we find.

    Thanks!
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    Mike Thomas
    Hey Darius

    I wanted to make sure you saw my previous message. We deployed a fix for the font issue in RSS feeds. You shouldn't have to manually update your player, but you can by downloading it again and reinstalling. Let us know if you still experience this issue. 
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    Darius Aleksas
    Mike, I am sorry, I have seen your message, but I am away this week. Will get to it next week. I also will certainly let you know if this font issue shows up again on our screen. Thank you guys for what you do.
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    Mike Thomas
    Darius, no worries! Enjoy your travels and let us know when you can.

    Cheers,
    Mike Thomas
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    Darius Aleksas
    Mike, all seems to be in order now on the 'troubled' screen; however, the screen that never had issues with the fonts in RSS Widget was 'off' fort he first time. At least I have noticed it having font problem in RSS Widget for the first time. I restarted it and all came back up as set. Anyway, this is Chrome player you stopped supporting long time ago, so I am not concerned. Thank you guys for your help and all you do.
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