Introducing Rise Player Professional!

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52 comments

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    Joe Kirchner
    It's good to see this type of development Alan!
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    Alan Clayton
    Thanks for the feedback! 
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    Wilson Center
    Sounds great.  Can you provide a link to download?  Not sure where to find this.

    Thanks!
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    Alan Clayton
    Hi Adam, no separate download for Rise Player Professional. You can upgrade one or more of your Displays from https://displays.risevision.com.  Take a look at this article for more information. https://help.risevision.com/hc/en-us/articles/115003830563-Getting-started-with-Rise-Player-Professi...

    Thanks!
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    Darius Aleksas
    This is great news and we most likely want that, but here is a problem. I decided to upgrade one of the 'sub-company' players for 30 day trial for testing, but we were charged monthly fee anyway?
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    Blake Freeman
    Definitely not what's supposed to happen. Please send over your company ID to support@risevision.com and I'll take a look at what's going on.
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    Blake Freeman
    I just tested a Rise Player Professional trial in my sub-company and checked my Store account. I have an active trial with no charges, so I'm curious to see what's going on your account specifically, Darius.
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    Blake Freeman
    Darius,

    Looks like you purchased the Rise Player Professional from the store. In order to take advantage of the trial, you'll need to access your Displays on displays.risevision.com. and click "Try Professional". 
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    Darius Aleksas
    Blake, this is what I have tried to do first, opened the display panel and there was nothing where i could click to get it upgraded: 


    Only after that I went to the RV Store because it was the next sensible thing to do...
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    Blake Freeman
    Darius,

    The upgrade option doesn't appear on the Display's properties page, only on the list of the Displays in the Company. I'll inform our developers of this and see if they think adding the Player Professional upgrade dialog to the Display properties would make sense.
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    Darius Aleksas
    nope, it does not

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    Blake Freeman
    Actually, now that I'm reviewing the Display properties page again, you should have seen the Start Trial button at the top right.
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    Darius Aleksas
    Blake, that last sentence is almost offensive LOL  And those were instructions from Alan, "If you would like to upgrade to Rise Player Professional just select the option from your Display Settings and subscribe on per Display basis for $9 per month."

    Were there any other instructions I might have missed?
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    Darius Aleksas
    Blake, u do not think I am photoshopping my Print Screens ))) There is no such button.
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    Darius Aleksas
    Anyway, I purchased this update for that particular display... u think it is going to get it at some point because after few reboots it is still not on Pro version? Sorry for my impatience, just want to get my hands on it )))
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    Blake Freeman
    Darius,

    Sorry about that, didn't mean any offense. You may need to clear your cache and refresh the pages to see the changes.
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    Darius Aleksas
    No offense taken. Blake, I am sort of stuck in limbo here. I purchased that update towards the specific player, but apparently it was not applied. I contacted your sales, but it is hard to explain what exactly happened. I do not mind $10, I want that upgrade to be applied to the Display.
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    Blake Freeman
    Darius,

    Since you weren't able to take advantage of the free trial, I'd like to offer you a refund on your first month of Rise Player Professional. Shoot an email over to support@risevision.com, subject "Refund on Rise Player Professional Attention: Blake". Provide the Company ID that you made the purchase on, and I'll process the refund.

    Thanks!
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    Blake Freeman
    If you provide the Company ID I'll also take a look at what's going on with that Display.
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    Blake Freeman
    Thanks Darius! Got it all sorted out for you. The email I just sent includes a video explaining why you had a subscription, but your Display wasn't upgrading, it's also confirmation of your refund.
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    Darius Aleksas
    Thanks, Blake! I am already testing Pro version... getting Web Page playback issues. Still looking, though.
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    Blake Freeman
    I'm sure you've already seen it, but we have an article that covers supported content for Offline Play, https://help.risevision.com/hc/en-us/articles/115003830563-Getting-started-with-Rise-Player-Professi...

    It has a section on optimizing web pages for Offline Play.
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    Darius Aleksas
    So, that is what I thought... If you do not see those options to upgrade RV Player to Pro version, then you need to clear you browsers cache. Too late for me, though.
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    Darius Aleksas
    Now, I am curious how do I downgrade back to Standard version?
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    Blake Freeman
    Darius,

    Access the subscription to Rise Player Professional in your Store account, like I did in the video that I supplied you. Uncheck the Displays that you no longer want to use Rise Player Professional.
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    Darius Aleksas
    Day 1 testing. Noticed 1 issue and have 1 question.

    Issue: The app does not cache images applied in presentation's and placeholder's background-image settings. That particular setting, which I like, seems to be greatly ignored by RV in favor of the Image Widget.

    Question: have you tested the scenario, when occasionally the sheets widget spits out an error message because it cannot access the file? I am wondering what would happen when connected player cannot access the sheet file... is it gonna display error message or play cache content?
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    Alan Clayton
    Thanks for the feedback Darius. 

    Can you remind me why you don't like using Image Widget to define your bg image? 

    As for the Sheets Widget. Do you see this error message when Offline or Online? 

    Thanks!
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    Darius Aleksas
    Alan, not that I do not like Image Widget, but if I can add less Placeholders in presentations I do that. Makes presentations lighter, better organized (considering there is no tools or options availabe to organize multiple placeholders). As an added bonus... images load up faster that way.

    I get sheets error messages with players being online and wired. This happens in presentations with multiple instances of the sheets widget. Sometimes one or two out of ~20 would display error that would go away next time the widget updates or I force-reload the presentation. Occasionally mostly all of them would do that at once. 
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    Tony Sehy
    I am happy, but not without sarcastic skepticism.  I see now Rise could see what made a great player and at least have some understanding why the most useful parts (embedded playlists, 100% cached content...just like the very reliable 1st version) all went away and the player more resembled a toy.  ...selling points were being gathered for the professional version to be released some day.  Just like any new release by Microsoft (or Rise).  It may not be the most prudent move to jump right in to the new offering.  ...could leave you with more questions than answers and more work than you have time for as you put out customer fires.  Having said that...in the end Microsoft is no 2nd rate company and either is Rise.  I've tried other products...which is why amid the complaints, I'm still here.  The "better" options cost a fortune and the other inexpensive options are junk.  I'll be interested to see how this goes.  To go from $0 to $9 a player to just get back things we've had in the past seems a little hard to swallow.  Does the professional player come with any of the things we were previously paying for?  ...maybe I've missed something there.  Also...when you talk about being able to access it from the back end are you talking about going right into windows (or other OS) beyond the player?  ...like using Logmein.  If you can replace Logmein as an integrated component, I'd gladly pay $9/machine.  
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    Darius Aleksas
    So, I almost like it... all the simple presentations after some re-design work as advertised. However, I cannot make Web Page Widget to play offline. The provided instructions are very vague and even after I eventually managed to cover all the steps listed in the instructions, the webpage did not play offline. OK, it can be me... I get it, but even provided webpage example did not work. I spent perhaps a couple of hours at the most with that and will get back at it tomorrow, but even the provided web demo do not have all it needs according to the instructions.

    If there is anybody who get their Web Page Widget playing offline... I want to talk to you )))
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