Introducing Rise Player Professional!
We have heard loud and clear from our users that they want a more robust and enhanced Rise Player to control their digital signage content. After much consideration, research, and development we are very pleased to announce the first release of our professional digital signage player, aptly named, Rise Player Professional.
This first release is significant. Our existing Rise Player is a web-based application that relies on an internet connection to start and to show content reliably. The new Rise Player Professional is a self-contained application that is completely capable of starting and running consistently without an internet connection. As long as your content has been loaded at least once and assuming the content doesn’t rely on real time data feeds for things like weather or financial market updates, your content will always be shown.
We are considering adding next to Rise Player Professional:
If you don’t need these features we will continue to provide our free Rise Player. And if you are not sure if you need Rise Player Professional and would like to try it out, no problem, every Display within your Company can use Rise Player Professional free for 30 days. Simply select Start Trial from any one of your Displays and see what you think.
If you would like to upgrade to Rise Player Professional just select the option from your Display Settings and subscribe on per Display basis for $9 per month, or if you are managing a large network you might consider our Enterprise plan. For one Enterprise subscription all companies within your network are subscribed to Storage, Embedded Presentations, Priority Support and Rise Player Professional.
This first release is significant. Our existing Rise Player is a web-based application that relies on an internet connection to start and to show content reliably. The new Rise Player Professional is a self-contained application that is completely capable of starting and running consistently without an internet connection. As long as your content has been loaded at least once and assuming the content doesn’t rely on real time data feeds for things like weather or financial market updates, your content will always be shown.
We are considering adding next to Rise Player Professional:
- Notifications if a Display has failed
- Power management to reduce electricity consumption
- User access for remote troubleshooting and repair
- Update Rise Player to use your branding
If you don’t need these features we will continue to provide our free Rise Player. And if you are not sure if you need Rise Player Professional and would like to try it out, no problem, every Display within your Company can use Rise Player Professional free for 30 days. Simply select Start Trial from any one of your Displays and see what you think.
If you would like to upgrade to Rise Player Professional just select the option from your Display Settings and subscribe on per Display basis for $9 per month, or if you are managing a large network you might consider our Enterprise plan. For one Enterprise subscription all companies within your network are subscribed to Storage, Embedded Presentations, Priority Support and Rise Player Professional.
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Hi Adam, no separate download for Rise Player Professional. You can upgrade one or more of your Displays from https://displays.risevision.com. Take a look at this article for more information. https://help.risevision.com/hc/en-us/articles/115003830563-Getting-started-with-Rise-Player-Professi...
Thanks! -
Definitely not what's supposed to happen. Please send over your company ID to support@risevision.com and I'll take a look at what's going on. -
Blake, that last sentence is almost offensive LOL And those were instructions from Alan, "If you would like to upgrade to Rise Player Professional just select the option from your Display Settings and subscribe on per Display basis for $9 per month."
Were there any other instructions I might have missed? -
No offense taken. Blake, I am sort of stuck in limbo here. I purchased that update towards the specific player, but apparently it was not applied. I contacted your sales, but it is hard to explain what exactly happened. I do not mind $10, I want that upgrade to be applied to the Display. -
Darius,
Since you weren't able to take advantage of the free trial, I'd like to offer you a refund on your first month of Rise Player Professional. Shoot an email over to support@risevision.com, subject "Refund on Rise Player Professional Attention: Blake". Provide the Company ID that you made the purchase on, and I'll process the refund.
Thanks! -
I'm sure you've already seen it, but we have an article that covers supported content for Offline Play, https://help.risevision.com/hc/en-us/articles/115003830563-Getting-started-with-Rise-Player-Professi...
It has a section on optimizing web pages for Offline Play. -
Day 1 testing. Noticed 1 issue and have 1 question.
Issue: The app does not cache images applied in presentation's and placeholder's background-image settings. That particular setting, which I like, seems to be greatly ignored by RV in favor of the Image Widget.
Question: have you tested the scenario, when occasionally the sheets widget spits out an error message because it cannot access the file? I am wondering what would happen when connected player cannot access the sheet file... is it gonna display error message or play cache content? -
Alan, not that I do not like Image Widget, but if I can add less Placeholders in presentations I do that. Makes presentations lighter, better organized (considering there is no tools or options availabe to organize multiple placeholders). As an added bonus... images load up faster that way.
I get sheets error messages with players being online and wired. This happens in presentations with multiple instances of the sheets widget. Sometimes one or two out of ~20 would display error that would go away next time the widget updates or I force-reload the presentation. Occasionally mostly all of them would do that at once. -
I am happy, but not without sarcastic skepticism. I see now Rise could see what made a great player and at least have some understanding why the most useful parts (embedded playlists, 100% cached content...just like the very reliable 1st version) all went away and the player more resembled a toy. ...selling points were being gathered for the professional version to be released some day. Just like any new release by Microsoft (or Rise). It may not be the most prudent move to jump right in to the new offering. ...could leave you with more questions than answers and more work than you have time for as you put out customer fires. Having said that...in the end Microsoft is no 2nd rate company and either is Rise. I've tried other products...which is why amid the complaints, I'm still here. The "better" options cost a fortune and the other inexpensive options are junk. I'll be interested to see how this goes. To go from $0 to $9 a player to just get back things we've had in the past seems a little hard to swallow. Does the professional player come with any of the things we were previously paying for? ...maybe I've missed something there. Also...when you talk about being able to access it from the back end are you talking about going right into windows (or other OS) beyond the player? ...like using Logmein. If you can replace Logmein as an integrated component, I'd gladly pay $9/machine. -
So, I almost like it... all the simple presentations after some re-design work as advertised. However, I cannot make Web Page Widget to play offline. The provided instructions are very vague and even after I eventually managed to cover all the steps listed in the instructions, the webpage did not play offline. OK, it can be me... I get it, but even provided webpage example did not work. I spent perhaps a couple of hours at the most with that and will get back at it tomorrow, but even the provided web demo do not have all it needs according to the instructions.
If there is anybody who get their Web Page Widget playing offline... I want to talk to you )))
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