Introducing Rise Player Professional!

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52 comments

  • Avatar
    Stu Lees
    Hi Darius,

    Sorry to hear you've had troubles with Web Page Widget offline. We've provided a step by step demo here https://github.com/Rise-Vision/platinum-sw-demo to guide in how you can use the platinim-sw web components to enable your own web page to work offline in Rise Player Professional with Web Page Widget.

    The demo provides a working example web page with required assets. I've uploaded all required files to Rise Storage for your convenience so you can demo it. Create a presentation with an instance of Web Page Widget and target the following url: https://storage.googleapis.com/risemedialibrary-30007b45-3df0-4c7b-9f7f-7d8ce6443013/stu/test/platin...

    Run this content on your display with network first. Stop your player, kill your network, and start your player again. 

    Hope this helps and let us know if there's anything you think is missing in the demo Github page. 

    Thanks!
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    Darius Aleksas
    Hi, i know it has been 3 weeks since this conversation, but just today I gave it a try again with the link you provided. I am using Win10 Pro PC for a player with all the recent updates. I have upgraded the player to a Pro version (trial). I created new presentation added placeholder with the web page widget and used the link. I do not know it is not working for me when presentation starting offline. all i get is a white screen. The presentation comes back up shortly after I plug in cable again.
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    Darius Aleksas
    Update: Ok I've got this working. One very important step was missing - I needed to re-install the app. I removed the old one and installed fresh copy from you. It is working now.

    OK, what do I need to get all the files that make this demo webpage click? ))) I must reverse-engineer it. Pretty please.
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    Darius Aleksas
    Hi, I have been trying to make it work for a couple last hours. I am using the demo you provided. So the demo folder is missing /bower_components. I installed it myself, but when I look at the source file, it has this: "bower_components/webcomponentsjs/webcomponents-lite.min.js," however, there is no such file in bower_components.
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    Stu Lees
    Hi Darius,

    Which demo are you referring to? The demo (and all assets) I provided you here https://storage.googleapis.com/risemedialibrary-30007b45-3df0-4c7b-9f7f-7d8ce6443013/stu/test/platin... or do you mean the step by step demo here https://github.com/Rise-Vision/platinum-sw-demo ? 

    If you're following the step by step, be sure to follow the step where you must do a bower install. It will install the bower dependencies needed. 

    If you're referring to the storage demo I provided you, the necessary assets (bower_components) are definitely there. 

    Hope this helps.
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    Darius Aleksas
    OK, that was it, this one little stupid file missing. Now I have it working, but I have a question

    Here: https://github.com/Rise-Vision/platinum-sw-demo is missing /bower_components folder. Your demo is not going to work properly without it.

    I installed it myself, although I really cannot understand why it could not have been added by you.

    Even after I installed it, for some reason unknown to me, it was missing that "webcomponents-lite.min.js" file. Basically I found it online to download and put it into the folder where it was supposed to be. And now it works. I do not understand most of the things I just did, but it works.

    May I ask to make this demo more common RV user friendly because sure as hell it is not now )

    And also thank you for your work guys. No matter how challenging you make it sometimes... it makes me learn things today I did not know yesterday )))
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    Darius Aleksas
    hey, Stuart

    Yes I followed your instructions and got bower_components installed. Look, I do not understand these matters... I just followed instructions and installed that and there were no error messages or anything. What I did, I simply copied bower_components from where it was installed into your demo folder. And that was it (aside the missing file...that did not install for some reason). So I am thinking why you could not just included bower_components folder in your demo, but maybe I just do not understand something. Anyway, everything is working fine here and I am happy. Thank you Stuart.
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    Johan Nilsson
    Hi, 

    So you downgraded the player we all had 2 days ago and want 9 dollar/player for now on?
    I come from a company that pays Rise Vision for storage etc but this might be a dealbreaker for us.
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    Blake Freeman
    Göteborgs Operan,

    No, we didn't downgrade the player that was released to the public. Rise Player is still Rise Player, with all of the features that have ever been advertised. Rise Player Professional adds some great new features that you can choose to take advantage of.

    Thanks,
    Blake
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    Johan Nilsson
    Hi,

    So my "Standard" player will work exactly the same that it did before?
    If my internet somehow shuts down the player will still play the content that is uploaded like before?
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    Alan Clayton
    Standard will continue to work exactly the same as it did before. 

    Thanks!
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    Darius Aleksas
    The more I think about this, the more I want to say it... This offline playback should not be available only in Pro version. This must be added to Standard version too, because this is what any digital signage player must have - that is the core function.

    The rest of it isn't necessary for basic signage and fit well within premium options IMO:
    • Notifications if a Display has failed
    • Power management to reduce electricity consumption
    • User access for remote troubleshooting and repair
    • Update Rise Player to use your branding
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    Matt James
    I agree. We shouldn't have to pay for a function that keeps our displays running when there is no connection. I've wanted this for a long time, but I don't want to pay for it. 
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    Blake Freeman
    Hey guys,

    Thanks for the comments on Offline Play. Keep in mind that Rise Player Standard will continue to cache and play data if the network connection to a Media Player is dropped. It will still need network anytime Rise Player restarts.

    Offline Play is a totally new feature for Rise Player Professional that we've never offered before. We're not planning on adding Offline Play to Rise Player Standard.
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    Darius Aleksas
    I get that all this and then some:
    • Notifications if a Display has failed
    • Power management to reduce electricity consumption
    • User access for remote troubleshooting and repair
    • Update Rise Player to use your branding
    can be premium features, for which we are seriously considering to pay, but how 'offline' play is a 'premium' feature?...

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    Alan Clayton
    Thanks for the feedback Darius. For now, we can only provide Offline Play with Rise Player Professional, but we will keep your points in mind for future updates. 
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    Tony Sehy
    Actually Blake, offline play isn't "totally" new.  Robb and others who have been there that long would know that the first Rise Player played all files locally from the machine.  It was a bulletproof system that I've been begging for that reliability of playing files locally off the machine for some time.  ...but when the platform became more robust and complex the local playing of files went away.  I was never sure why.  I was just always told it could not be done with the new player.  
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    Joe Kirchner
    To throw my hat into the ring...I've been sitting idle for the past week skimming through all of the comments on this thread...I haven't latched onto anything until Darius' comments. As a long-term user of Rise Vision (same as Darius), I would have to agree with his opinion regarding the ability to play offline after downloading the content.

    These are the points:
    1. No matter what, Rise Player has ALWAYS required internet to fully download the content and add it to the Cache. On my linux systems, I can find this folder and see the images, video's, etc.

    2. Currently, a loss of internet connection still maintains a solid playback, so long as the items aren't set to refresh or be reliant on an internet connection..in which case they reach out without success and the widget breaks

    3. To add the ability to have offline playback, from the last connection...regardless of rebooting the player doesn't really change anything that's already been downloaded into the cache folder...unless I don't understand the full process of how the Cache is emptied every reboot and if the Rise Player doesn't understand it can reach back to the local hard drive for those exact items...

    4. What has Rise Professional added significantly to provide Offline playback in order to keep those same Cache files playing, regardless of reboot?

    I can only see extra development around the web-based widgets, and those would be only to add a line about "if internet doesn't exist, keep existing content" ... that's it. The video's and graphics...they're already in the cache folder upon initial download and already continue to play (currently without reboot). To me, the loss of cache on reboot is a mistake in the initial code...especially when I see the files sitting on the hard drive.

    I understand Rise offers an amazing service for free. Not to mention paid employee's who are dedicated to the community and the development of bug fixes and enhancements on the platform. The fact that I am converting my presentations from Classic to the Latest Platform is a testament to the continued service they provide...so I completely understand needing a monetary value from the extra development put into Offline Playback.

    This is only my two cents in response to Darius' thoughts. I'm happy with continued development, regardless of cost structure. But to Darius' point, the product already exists to about 90%...adding the Video/Image cache last year and now Offline Playback are things that should have existed from the start. My main point is essential development versus product enhancements for a cost...
    Thank you always to the Rise Vision Staff and to the Rise Community!
    Joe Kirchner
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    Blake Freeman
    tony,

    I think you're thinking of Rise Display Network, which was a completely different (premium) product. To my knowledge, Rise Vision has always been web based, and even our v1 player required an initial connection to the internet.

    Joe,

    Thanks for the detailed response. To answer your question in point number four, Rise Player needs an initial internet connection to make contact with our server to retrieve a Schedule, as well as the content that is supposed to be playing. Caching locally is one thing, telling the Rise Player what should be playing is something different. When Player also thinks it's supposed to reach out to the internet for dynamic, live content, it throws another wrench into the mix. It's my understanding that Rise Player Professional bypasses this requirement, and instead will send all of it's requests locally if an internet connection is not available. Significant developer and QA effort went into this release to ensure that these issues did not occur. What we came up with is a viable Offline Play mode that we believe will satisfy the customers that have requested it in the past.

    I hope everyone is able to take advantage of the Rise Player Professional free trial, and if the use case and return on investment fit, subscribe to the product.
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    Joe Kirchner
    Thanks Blake! I appreciate the explanation. 
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    Darius Aleksas
    Alan, would you please consider one, 'lifetime' type of payment for Pro-Player in the future?
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    Benjamin Jones
    I would second this!
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