Unable to install rise vision for ubuntu

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11 comments

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    Mike Thomas
    Hello Frederick,

    Thanks for posting on our Community! I apologize you're having trouble with this. It looks like you might be running the commands as one string, instead of individually. 

    To install, you would open Terminal in Ubuntu, then issue the following commands. After each one, press enter/return on your keyboard. 

    cd Downloads
    chmod +x installer-lnx-64.sh
    ./installer-lnx-64.sh

    The third command will unpack the installer and begin installation. sudo isn't needed to install. 

    Please try that as listed above, with each line being it's own command issued in Terminal and let us know if you have any additional questions. 

    Regards,
    Mike Thomas
    Rise Vision Support 
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    Frederick Fuentes
    It works !
    Thank you
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    Lori Esposito

    I'm following the instructions above but keep getting the following results

     

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    Alan Clayton

    Looks like you are running a newer version of Ubuntu (18.04?) that doesn't include the libgconf library. Should be good once you take care of that dependency. 

    Just note that Rise Player is supported on 16.04, but curious to hear how it runs for you on 18.04.

    Thanks!

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    Centennial Academy

    Is there a version of Riseplayer for Ubuntu 18.4. O what steps to take to install

    Error massage on installing

    /home/caadmin/rvplayer/modules/launcher/2019.02.19.16.34/Installer/installer: error while loading shared libraries: libgconf-2.so.4: cannot open shared object file: No such file or directory

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    Alan Clayton

    Rise Player will run on Ubuntu 18.04. Sounds like you might have installed the minimal version. Try running apt-get install libgconf-2.so to install that dependency. If that doesn't work, or you run into more missing dependencies, it might be easier to just re-install the full version 18.04. 

    Let me know how it works out for you. We are looking to update our supported OS's to include 18.04 and I would like to know of any issue you run into. 

    Thanks! 

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    Alan Clayton

    Actually, just checked with some of my co-workers and what you describe is something we previously identified and corrected. Can you download the latest version of Rise Player here and give it a try? 

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    Centennial Academy

    I searched the web and found directions to load libgconf-2.so.4. then I ran the install and it worked except I see this error message in the end of the install "Failed to load module "canberra-gtk-module" But the rise player setup screen opened for me to put the display id

    Since I am rebulding a previous player is this a new id?

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    Alan Clayton

    I think you can ignore the "canberra-gtk-module". I'll check on my side and let you know if that is not the case. As for your Display ID, if this 18.04 media player you're setting up is replacing an existing Display in Rise Vision, just enter that Display ID. Select the Display from https://displays.risevision.com to view the settings which will include Display ID. 

    Thanks!

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    Centennial Academy

    Thanks any word on "canberra-gtk-module" ? Is it needed? because the plaver is skipping some jpeg files in the presentation.

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    Kaden Christensen

    Hi!

    I would recommend installing the "canberra-gtk-module" package, however, it may not be related to the issue with the JPEG files being skipped.

    Could you please send us an email at support@risevision.com so that we can troubleshoot this more in depth?

    In your email I would also include the Display ID of the Display that is exhibiting this behavior.

    Thanks!

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