Resolved: Timeline issue with Widgets within a Presentation within a Schedule

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19 comments

  • Avatar
    Tyler Wight

    Hi Ralf,

     

    When inside of a placeholder, you can click on the duration box for each widget, this will give you opens to set a timeline for that specific widget to play on a schedule. It defaults to 10 seconds, but if you edit it, you can create a timeline for a specific widget in a placeholder. Have you tried this, or is this what you are having issues with?

  • Avatar
    Ralf Ramakers

    Hi Tyler,

    thanks for your response, that is exactly my issue. As soon a I change the default settings from the timeline (always on) to a date range that specific widget stops displaying in the presentation.

     

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    Darius Aleksas

    Ralf, by any chance did you also select 'PDU' setting too?

    As alternative. Separate 'permanent' content from 'scheduled' and put them in separate placeholders. The 'permanent' should have the lowest Z-ordering value, so it sits under the rest of the content in you presentation. Now, place additional, 'scheduled,' placeholders, and use placeholder's, not widget's, scheduling settings. Later delete 'expired' placeholders or 'reuse' them for the 'upcoming' content.

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    Ralf Ramakers

     

    Hi Darius,

    thx for the feedback. There is no permanent content and using different placeholders is, for as far as I know, not a valid option. For example: There are 5 matches each week (5 image widgets within 1 placeholder). After their played date they no longer have to be shown. The 5 from the week after that (also 5 widgets with same placeholder) and 5 more for yet a week later still have to show.

    I wouldn't know how to manage that with placeholders, since they would be on top of each other.

     

     

  • Avatar
    Ralf Ramakers

    Hi Darius,

    you mention the 'PDU' setting. It's not used in the widgets.

    It is used for the playlist in the schedule.

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    Darius Aleksas

    Managing placeholders is easy with new editor (side panel with all the placeholders listed), giving you name them the way it make sense.

    i ma sorry I do not understand: "There are 5 matches each week (5 image widgets within 1 placeholder)." Does this mean that all those 5 images play for that week at the same time... like each play for X period of time in rotation? Or each image play on a specific day and then go away?

    And in my opinion, honestly, if you can manage 5 widgets within 1 placeholder, then you can manage 5 placeholders within 1 presentation because it is literally the same thing.

    I know you are doing your best trying to explain your scenario. But I really want to help you here and also doing my best trying to understand it ))) And I am not really good with understanding verbal/written information... I am visual learner; schemes work the best for me. So you say, you need 3 placeholders with 5 image widgets each. Placeholder #1 shows 5 images for this week and after that (after all the matches took place) goes away. Then placeholder #2 comes up for the following week. I am not understanding the place of the placeholder #3... is it for another week after?

    Also, you can create separate presentations for each week and manage their schedules in RV Schedules. I just have a feeling that you are trying to make something overly sophisticated for a single presentation thinking that this will make things easier, while breaking it into smaller chunks could be a better option, easier to manage. Not sure, though.

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    Darius Aleksas

    Can you elaborate the scenario where you apply PUD? This option mess things up. This is for items, such as videos where browser can clearly recognize when this item begins and when it ends. The other stuff like images cannot be controlled this way. For that you need to use time schedule settings (placeholder, item or schedule... whichever way works the best in your scenario).

  • Avatar
    Ralf Ramakers

    Hi Darius,

    I tried to visualize it. (if an image widget's timeline is set to always it will display on the screen, if set as shown here, nothing shows) (Persentation 1 plays until done within the schedule)

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    Darius Aleksas

    Thanks Ralf for this. Now I see how you want it to work. I am currently trying scheduled items within the same placeholder. Unfortunately I am not gonna have time today to test your scenario, but I will gibe it a shot tomorrow.

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    Darius Aleksas

    This is silly, but I must ask... the dates you set include, at least for some items, also the same day when you preview them? I am thinking, is it possible that the dates you set exclude today, so you are not able to see anything until the scheduled dates activate items in the queue?

    Also, have you tried to test this presentation on an actual display (not preview) because preview does not respect any set schedules! You must try something like this on some test display. make sure that display has accurate date and time set, though.

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    Darius Aleksas

    I just finished testing scheduled items (same placeholder) and they worked as expected. It was not as sophisticated as in your example. As I said, I will give it a shot tomorrow.

  • Avatar
    Ralf Ramakers

    Hi Darius,

    Dates in the image are just for the example, start dates are actually in the past and end dates in the future.

    Yes its tested (and found wrong) on actual screen. The preview  works fine.

     

  • Avatar
    Ralf Ramakers

    What happens on screen: (in a schedule with only this presentation)
    - Startup screen counts down till player starts
    - White screen appears for few seconds
    - The loading circle runs its rounds for a few seconds on a black background
    - The screen goes black, displaying nothing

    Link (I don't know for how long this works or if it even does)

  • Avatar
    Darius Aleksas

    Ralf, I am testing your scenario now and it works as expected. I am using 1 placeholder with 6 images. 1st two images are set to play all day today and tomorrow. Another 2nd pair is set to play today, tomorrow and one more day. Then the 3rd pair starts tomorrow and plays for 2 days. I fired it up and all is good, I am seeing all 4 images I am supposed to see playing today.

    Now, if it is not some mistake you've made in your presentation, then it can be something wrong with the files or network or something else... hard to tell from here. I can test your presentation, though. If you could set it as you wanted it to play, then switch to HTML view and copy the entire code. Email it to me prodo.us@mail.com as a text attachment. Then I will be able to look at it and, perhaps, find what is wrong with it, if there is anything wrong with it.

  • Avatar
    Ralf Ramakers

    could it be a date notation issue? Player in euro date format 27-11-2017 and risevision html in US format 11-27-2017. The 27th month will never happen....

  • Avatar
    Ralf Ramakers

    The issue has been resolved.

    Never use EDGE..... Use Google Chrome.

    In Chrome I set the dates again, and behold, it worked...

    Special thanks to Darius for all his time and effort!

     

  • Avatar
    Jim Johnston

    I have a similar issue (although my use case is a little simpler).

    I have a placeholder with a selection of web widgets inside, I need to schedule them to come on at specific times but when previewing, the schedule info is totally ignored and plays through as though All Day is still enabled. Widget scheduling is an amazing feature so I hope I can get this to work.

    I also tested with scheduling the placeholders themselves and it still ignores the scheduling parameters.

    Using Chrome.

    Anything obvious I could have missed?

     

    Here's the code to a stripped down presentation with two images that are supposed to be isolated in the schedule but play together on my end.
    https://pastebin.com/t32USgEq 

  • Avatar
    Patrick Arsenault

    Hi Jim,

    It sounds like you're setting up the schedule with content adhering to specific timelines, but you're not seeing the preview adhere to those timelines -- am I getting it right?

    By design, the preview doesn't follow the timeline because it doesn't know what time of day it is.  It's intended to allow you to see what the content should look like once it's on a display.  Once it's published onto your Display, Rise Player will use the system clock to determine whether or not the item should be shown according to the schedule.

    Hope that helps!

    Patrick

  • Avatar
    Jim Johnston

    Hey Patrick,

    You are absolutely correct, I was only previewing through the browser. I've tested on a player and the scheduling works perfectly. Really opens a lot of possibilities!

    Thanks!

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