RisePlayerElectron 2017.11.20.15.52 Standard will not play or load mp4

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2 comments

  • Official comment
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    Kaden Christensen

    Hello Sign, Rise!

     

    I'm sorry to hear that you're experiencing issues with MP4 videos in the latest version of Rise Player. Please send us a support request via email to support@risevision.com and provide us with your account email. We'll be happy to look into it!

     

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  • Avatar
    Darius Aleksas

    Convert videos to WebM (recommended by Rise Vision). And you should not share serial numbers with everybody or player ID numbers.

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