New Log In Screen / New Sign In Screen

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16 comments

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    Shelly Schmitz
    still not working - reset won't flow through, Sign in won't work either.
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    Ray Durkin
    Hi - can you tell me what's happening when you say it's not working?
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    Shelly Schmitz
    I can sign into Risevision and see my presentation, but when I try to access storage it asks me to sign in.  The google sign in won't work, and the manual sign in with my gmail & password states that it is the wrong combination.  (but it is the exact match to me Risevision signin.
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    Ray Durkin
    Shelly,

    The fields that ask for the email and password are not for use if you use Google to sign in.  Those fields are for those people that choose to sign up for Rise Vision with a non Google email and password, so those fields won't work if you enter your Google information there.   I'm glad you can log into Rise Vision.  You say when you try to access storage it asks yo to log in and your Google Sign in won't work - can you tell me what happens to make you say it doesn't work?
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    Shelly Schmitz
    it tells me the email / password are not the right combination
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    Ray Durkin
    Shelly,

    Can you please go to apps.risevision.com to sign in before going to storage and let me know if that works for you?  Also please keep in mind to click on the Sign Up with Google button and don't use the email and password fields - those are for non Google email sign in.
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    Shelly Schmitz
    It allowed me to sign in AND gave me a different view!  I think I was in classic.  I could access my storage and update my monitor.  THANKS!
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    Ray Durkin
    That's wonderful news!  Thank you for letting me know!
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    Darius Aleksas
    'Sign In with Google' works for me, but entering email and password does not. But perhaps it was not supposed to... I do not know, I am confused a bit by this. Is this email+password sign-in for non-Google emails, right?
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    Ray Durkin
    Darius,

    The new fields - for email and password - are there because we no longer require that you use a Google email to sign in to Rise Vision!  So if you are an existing person using a Google email, click on the Google button.  The fields for email and password are for those people that are not using Google to sign in to Rise Vision.  Does that explain it?
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    Darius Aleksas
    That certainly does, Sir!
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    Wendi Borden
    I can see how that would be confusing for users.. glad to see you don't require a Google account anymore though - would've saved us a big headache about a year ago :) It's a step in the right direction I think!
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    Paul Lamontagne

    When did RiseVision give us the option to sign up with non-gmail accounts?  When I first started the only choice was to use a gmail account.  I did not like this because this is for work and I did not want to create a gmail account for this and just wanted to use my work account. 

    Now that I can use my work email, how can I change my company to use my work email and not the gmail?  I would also need to change my username. 

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    Darius Aleksas

    Paul, eve if you cannot change your email address, you always can add another account to your company and give all the managing rights to it.

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    Paul Lamontagne

    Darius, how do you add in another account?  I only see 'add sub-compnay'.  - Thxs.

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    Darius Aleksas

    Paul, click on your account icon and from there you can edit your existing account or add more company users:

     

     

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