Important Reminder regarding Channel API Shutdown

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    Joe Kirchner
    Hi Blake,
    Can you tell me how this email will come across? ... Was there a specific date it was sent out? Will it only be mailed to the Primary Account correct, not to the Sub-Company's?

    What will occur after Oct 31st, if nothing is done...will the content continue to play?

    Thank you for the update,
    Joe Kirchner
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    Blake Freeman
    Hi Joe,

    The email was sent out back in August, and it went out to any users on the account that provided a valid email address. 

    Please see the article here for full details on the actions that you need to take, if any.
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    Blake Freeman
    Joe, sorry let me clarify my above statement. The email would have gone out to users on the account with a Display that has not upgraded to viewer version 2-01-201705252154 or later. If a display is on an earlier version of viewer, it will be affected by this shutdown. Displays running 2-01-201705252154 and later will continue to function normally.
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    Joe Kirchner
    I see, so only Sub-Company's would have received it, thanks Blake...that helps me a lot...as I am only tied to my main account, the sub-companies have their own emails. I will run through the list and check.
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    Wendi Borden
    Just to verify.. I checked some of our ChromeOS players and they're reporting "Version 2-01-201710022135. According to the link, this should be fine? (Newer than 2-01-201705252154).

    Is there a possibility I could send you guys a Company ID and have you send me any affected Displays? We have over 50 sub-companies so this could get tedious?

    Also (forgive my ignorance) what exactly will happen on a box that (for instance) has been down for a few weeks and does not have the newest Viewer. Should it update itself automatically or will we have to do something on the box itself? If I understand correctly, the Channel API is the mechanism that "speaks" to the box to tell it to update a Presentation.. so I'm a little confused that to 'fix' the Display, I'd need to update a Presentation to change a setting.. if they don't communicate anymore, how would that work? Would a box check for a new Presentation on startup, so a reboot could still get it there?

    Thanks as always! :)
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    Blake Freeman
    Hi Wendy,

    If your Media Players are running viewer version 2-01-201705252154 or later, you are safe and no action needs to be taken. 

    We can't check individual companies for compatible viewer versions, we just don't have the capacity on our support team to undertake such a task. However, if you had any Displays running an incompatible viewer version, you would have gotten an email confirming that in August.

    I am waiting on confirmation from the Product Owner responsible for the replacement of Channel API on what will happen if the viewer version is not updated. I'll let you know.
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    Wendi Borden
    Thanks Blake.. most of our sub-companies don't have any users, as we manage them through service accounts. I've spot-checked several and they look fine, so hopefully we don't have an issue. Worst case we can dispatch new boxes for the few that might not have gotten the update. Appreciate it :)
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    Blake Freeman
    Wendi,

    If a Media Player is not upgraded to viewer 2-01-201705252154 or later, it will continue to display content, however when content is changed on a Presentation or Schedule, those Displays will not update automatically and will instead require a reboot. In addition to that the following will no longer function on any Displays not upgraded to the newest viewer:
    • Display status
    • Restart Rise Player
    • Reboot Media Player
    • Alerts
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    Wendi Borden
    Perfect, that's what I was thinking would happen. :) I appreciate you verifying that! Worst case I can have a customer reboot and can send them a replacement if we can't walk through it over the phone. Appreciate the speedy feedback!
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    Yannick MARTY

    Hello, I encounter the problem described by blake on all my screens while my viewer is up to date 2-01-201710022135 (no update after presentations and schedules changes, no status info on the displays appears offline laste connesion 2017-07-07 ...). What can I do in this case? Thank you

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