Content not display on all six displays

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6 comments

  • Avatar
    Jonathan Riner
    I would like to add that when I create a new presentation and try to add a simple bit of text to a placeholder this is what I see:



    Any time I try to add content to a placeholder I get errors.  When I try to add an image that is in my storage it allows me to select the photo but then I get this on the placeholder:

  • Avatar
    Jonathan Riner
    I get the exact same frown face error when I select a free template to test a brand new presentation.



    After saving and previewing this template all I see is a white screen.
  • Avatar
    Darius Aleksas
    Is it all in the same location? Might be some network issue. Thing is that sometimes anything incoming from s3.amazonaws.com sometimes can be blocked by the network anti-virus/malware/firewall software. Many malicious apps are using amazon cloud too. Check the network permissions.

    Or do you by any chance have anti-virus/firewall installed on the players?
  • Avatar
    Jonathan Riner
    All the displays are in the same building on the same network.  I work for a school district and asked around other schools and nobody seems to be having the problem.  We are running Sophos Protection on these systems. 

    This is the first time I have run into a problem like this and I've been using and managing our Rise Displays for almost four years.
  • Avatar
    Darius Aleksas
    Johnathan, perhaps player/network security software updated automatically or somebody from IT updated it.

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