Rise Vision Community Move - Nov. 1

Comments

4 comments

  • Avatar
    Joe Kirchner
    Thanks Shannon. Isn't the system currently in place using ZenDesk as well? I remember about 2 years back this community made a switch to a different solution and caused some older forum links to break. Just curious is all.
    Thank you as always to the entire Rise Vision Team!
    0
    Comment actions Permalink
  • Avatar
    Shannon Lewis
    Hello AdGators,

    Thanks for the question, this community is not integrated with Zendesk.  Perhaps you were thinking about when we moved our documentation to Zendesk? 

    Shannon
    0
    Comment actions Permalink
  • Avatar
    Shannon Lewis
    Hi Wendi,

    You are correct the current solution is Get Satisfaction.

    We will absolutely be looking for our champions to continue to play a big role in the community.  You all are such a valuable asset to the community!  Unfortunately Zendesk does not have the "Champion" role like Get Satisfaction does, the roles in ZD are pretty limited (end user, agent, manager).  This shouldn't impact your (and all the champions) ability to continue to provide valuable and insightful answers to the community.

    thanks
    0
    Comment actions Permalink
  • Avatar
    Wendi Borden
    Believe the current solution is Get Satisfaction. I'm interested to see how the migration to ZenDesk goes. I've had my eye on it for a bit :) Curious if you'll keep the "Champion" structure on ZenDesk? Will we continue to be a type of mini-admin? No biggie, just curiosity here too :)
    0
    Comment actions Permalink

Please sign in to leave a comment.