Rise Player on Raspberry Pi 3 repeatedly crashing and rebooting

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18 comments

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    Mike Thomas
    Hello Christian,

    I am going to reach out to you via our Support Desk to get some more information. 

    Thanks for your patience.

    Regards,
    Mike Thomas
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    Jason Graham
    Just out of curiosity, is your third setup also a Pi3?
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    Christian Johansson
    It so happens that that one was Pi2 with wifi adapter. Didn't realise that until checking more closely. Not sure if that matters?
    Used the this guide, by the way: https://help.risevision.com/hc/en-us/articles/115001872303-Install-Rise-Player-on-Pi
    Thanks, /Christian
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    Blake Freeman
    Hey Christian,

    Rise Player on Raspberry Pi is supported on Raspberry Pi 3 only.
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    Christian Johansson
    Yes. That was my understanding as well. But it seems that the one that has been working without hiccups was the Pi2.
    My Pi3s are the ones that are crashing. Just don’t understand why that is.
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    Blake Freeman
    Christian,

    Is this a single YouTube Widget playing a playlist where you're seeing the crashing? Can you tell me how long it takes to crash?
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    Christian Johansson
    No, on the contrary, the Raspberry Pi2 with the YouTube widget only is running like a clock. No issues since I set it up a few months back. Very happy with that one. 

    My other two RPi3:s with a rotating presentation reel of different sources (photo gallery, RSS feed, Google Calendar, Facebook widget, etc.) are the ones that have been buggy for a while. Although, now (know on wood) one of them seems relatively stable and the other had some issues with the OS, so I reinstalled that and continue my testing.

    From before, it took something like at least a week before seeing the issues, and then - once I had the problem the first time - it continuously rebooted it automatically (some sort watchdog running there) every 2 minutes. 

    Given this, I sense that there might have been something with a previous setup of the contents for the presentations/widgets and/or some cache(?) as a consequence of whatever content that it didn't like. I have a discussion with Tyler on support about this and continue to test and monitor memory usage to see what's going on. 
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    OPI Admin

    I'm having a similar issue on a newly installed Raspberry Pi 3.  The presentation only has two text widgets and one image widget.  It boots and starts the Rise Player, the display comes up and then about a minute later the screen may flicker look like its readjusting and then the Pi reboots.  I will note that testing this on a monitor with an HDMI to DVI adapter works flawlessly, so I'm thinking this may have to do with the Rise Player trying to change some settings on the HDMI?  I can leave the Pi booted into the graphical desktop and it will stay up indefinitely.  This is a newly installed class 10 card with Jessie.

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    Don Aitken

    I too have a RPi3 and RiseVision is continually crashing (freezes and locks me out of SSH too) but only when it's plugged into the TVs HDMI. When the HDMI is unplugged it sits working away quite happily.

    Has there been any news on why this happens or a resolution? I'm meant to be buying a load more of these but can't risk it at the moment.

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    Robb Price

    Don,

    That's a weird one, I'll reach out to you in a support ticket to see if we can get more info about this.

    OPI Admin, sorry to get to you so late, but if you are still having the same issue, please let me know, and I can reach out to you as well.

    Thanks!

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    Joel Szwarga

    Hi I just started using rise vision and I have pi 3 B+ and it worked for the first week, now just crashing immediately whenever rise player is started.

    All I have on my presentation is a single full screen image.

    Using 1080P HDMI to a TV. 

    Running off of TV usb power.

    Pi stays on and running fine if risevision is not started.

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    Tyler Wight

    Hi Joel,

     

    I can see that your 3B+ worked fine for the first week. I wanted to check and see if it was possible that the filesystem on the SD card (namely the install of Rise Player) has been corrupt. Can you try full uninstalling rise player (delete the folder /home/pi/rvplayer to do that) and then running the installer again? Note that you will need to re-enter your display ID.

     

    If you are still seeing issues, just for testing purposes I think our next step would be to completely wipe the Pi clean with a fresh Rasbian W/Pixel image and try the install on a fresh Linux image. This will help us determine if the issue is related to the file system/sd card, or if there is another cause.

     

    I also wanted to mention this article below just to make sure these devices aren't overheating (unlikely):

    https://medium.com/@kevalpatel2106/monitor-the-core-temperature-of-your-raspberry-pi-3ddfdf82989f

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    Dawne Holz

    Hello-

    Very similar problem for me. New to RiseVision. Have set up three presentations, set up schedule, set up display. 

    Brand new Raspberry Pi 3, with NOOBS, then Raspbian, then Player installed. Just keyboard, mouse via USB, HDMI out and wifi connection to network.

    Tried connecting to two different TV/Monitors, same results.

    Player boots, goes to white screen in about 20 seconds, then gray screen with progress circle (dots). Then displays a presentation - most of it, sometimes missing one/two items. Sometimes it makes to next presentation - or starts to. Player then crashes. 

    Pi sits for about 2.5 minutes then reboots. Picks up presentation schedule somewhere in progress - maybe loads a full presentation, maybe not - makes it about 60-70 seconds, then crashes.

    Whole cycle starts over.

    These are three simple presentations:

    Pres1: 5 PNG files, one web page (as an html scene)

    Pres2: Identical as #1, but different URL on html scene

    Pres3: One text box, 6 PNGs

    Don't think an entire reimage will make a difference, since this is a brand new image and the Player is the only software installed after the OS - and the only thing the Pi is running.

    Any help is appreciated.

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    Joel Szwarga

    For me the issue was resolved when I replaced the USB cable powering the pi. The power supply was good but the cable most have been preventing full voltage from getting to pi

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    Robb Price

    Dawn,

    From your description, it sounds like the content it is trying to play is overloading the Player, causing the crash. That could be a video or image that is too big, or a webpage that is causing a crash in Google Chromium running on the device.

    I'd recommend using one of our Templates to see if all of those work as expected, out of the gate. If they work, I think the issue may be the content you are adding, and trying to determine what about that content is causing the issue. For example, it may be a webpage that has a memory leak in it, or possibly an image or video that is too large.

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    Dawne Holz

    I have removed all the live web pages and replaced with static images. My largest image is a photo at 5 mb... which seems to display with no issues.

    So now the schedule is showing three presentations:

    • Pres1 = Static images, two text boxes
    • Pres2 = Static images, two text boxes
    • Pres3 = One text box, 5 static images, fade transition

    Sometimes the whole thing will run one minute, another time 5 minutes. 8 minutes is about the longest I can get it to run. Then the player will crash. The player restarts approx 2:30 minutes later. It usually picks up the schedule where it left off at the crash.

    Running this on Raspberry Pi 3 Model B Quad-Core BROADCOM 64bit ARMv8 1.2 GHz 1 GB RAM (RPi3), connected via HDMI to new LG screen, wired ethernet connection, USB mouse and keyboard. 32gb micro SD card (class 10).

    Only software on the Pi is NOOBS, Raspbian OS and then the RiseVision Player for Pi.

    If I have to "dumb down" my presentation for it to work as advertised on a Pi, what's the point of using this application? I'm really most interested in being able to incorporate live web pages for solar monitoring into my presentation - static images don't really convey what we're presenting.

     

    Dawne

     

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    Robb Price

    Dawne,

    It sounds like the Pi may not be able to display the content you want reliably. Depending on the content in those pages, and the memory required to display those pages, the Pi may not have the appropriate horsepower to run that content reliably.

    My suggestion would be to go with one of the recommended players from here: https://www.thebookpc.com/risevision-s/97.htm. I think any of those would be far more reliable than a Raspberry Pi.

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    Justin Hayes

    It cannot be stressed enough how important a known-good power supply and cable is for reliable operation of RPi. Ditto for the SD. Marginal stuff often will not manifest problems until you really push it, and RV is very good at that. And as posted previously make sure it's cool enough. Many digital signage displays get HOT, be careful where you place your Pi or it'll get baked (sorry I couldn't help myself).

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