Rise Player on Raspberry Pi 3 repeatedly crashing and rebooting

Comments

10 comments

  • Avatar
    Mike Thomas
    Hello Christian,

    I am going to reach out to you via our Support Desk to get some more information. 

    Thanks for your patience.

    Regards,
    Mike Thomas
  • Avatar
    Jason Graham
    Just out of curiosity, is your third setup also a Pi3?
  • Avatar
    Christian Johansson
    It so happens that that one was Pi2 with wifi adapter. Didn't realise that until checking more closely. Not sure if that matters?
    Used the this guide, by the way: https://help.risevision.com/hc/en-us/articles/115001872303-Install-Rise-Player-on-Pi
    Thanks, /Christian
  • Avatar
    Blake Freeman
    Hey Christian,

    Rise Player on Raspberry Pi is supported on Raspberry Pi 3 only.
  • Avatar
    Christian Johansson
    Yes. That was my understanding as well. But it seems that the one that has been working without hiccups was the Pi2.
    My Pi3s are the ones that are crashing. Just don’t understand why that is.
  • Avatar
    Blake Freeman
    Christian,

    Is this a single YouTube Widget playing a playlist where you're seeing the crashing? Can you tell me how long it takes to crash?
  • Avatar
    Christian Johansson
    No, on the contrary, the Raspberry Pi2 with the YouTube widget only is running like a clock. No issues since I set it up a few months back. Very happy with that one. 

    My other two RPi3:s with a rotating presentation reel of different sources (photo gallery, RSS feed, Google Calendar, Facebook widget, etc.) are the ones that have been buggy for a while. Although, now (know on wood) one of them seems relatively stable and the other had some issues with the OS, so I reinstalled that and continue my testing.

    From before, it took something like at least a week before seeing the issues, and then - once I had the problem the first time - it continuously rebooted it automatically (some sort watchdog running there) every 2 minutes. 

    Given this, I sense that there might have been something with a previous setup of the contents for the presentations/widgets and/or some cache(?) as a consequence of whatever content that it didn't like. I have a discussion with Tyler on support about this and continue to test and monitor memory usage to see what's going on. 
  • Avatar
    OPI Admin

    I'm having a similar issue on a newly installed Raspberry Pi 3.  The presentation only has two text widgets and one image widget.  It boots and starts the Rise Player, the display comes up and then about a minute later the screen may flicker look like its readjusting and then the Pi reboots.  I will note that testing this on a monitor with an HDMI to DVI adapter works flawlessly, so I'm thinking this may have to do with the Rise Player trying to change some settings on the HDMI?  I can leave the Pi booted into the graphical desktop and it will stay up indefinitely.  This is a newly installed class 10 card with Jessie.

  • Avatar
    Don Aitken

    I too have a RPi3 and RiseVision is continually crashing (freezes and locks me out of SSH too) but only when it's plugged into the TVs HDMI. When the HDMI is unplugged it sits working away quite happily.

    Has there been any news on why this happens or a resolution? I'm meant to be buying a load more of these but can't risk it at the moment.

  • Avatar
    Robb Price

    Don,

    That's a weird one, I'll reach out to you in a support ticket to see if we can get more info about this.

    OPI Admin, sorry to get to you so late, but if you are still having the same issue, please let me know, and I can reach out to you as well.

    Thanks!

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