File is Downloading

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8 comments

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    Blake Freeman
    Adam,

    What happens when you open a browser and try to access the image by it's URL?
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    Wilson Center
    It works just fine
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    Blake Freeman
    Can you tell me the name of the Display that's showing the message?
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    Wilson Center
    Sure, "Room - Gildenhorn Room/Dining Room"

    Did something change with the player?  The player I installed yesterday looking a little different.
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    Blake Freeman
    Adam,

    I believe I've located a defect and I've submitted it to the development team responsible. I've requested that this be considered an escalated issue. I'll report back when I have some news!
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    Wilson Center
    It looks like the Player version is slightly different.  Seems to be working on "RisePlayerElectron 2017.07.31.15.31 Standard" but not on "RisePlayerElectron 2017.08.03.16.42 Standard"

    Do you have any idea how long it might take to resolve?
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    Wilson Center
    Can you provide any additional information.  I am specifically interested in why the same presentation is playing fine on other displays, for example "Room - 4th Floor Conference Room"
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    Blake Freeman
    Adam,

    Unfortunately a bug was introduced with this version of Rise Player that corrupts new files added to rise cache. We have reverted the version, however this will take some additional work on your part to resolve.


    1. Restart your player, this will get you back to the 7.31 version.
    2. Re upload the files using a different name, then update the Presentation(s) to use the new files OR delete the contents of /rvplayer/RiseCache/Cache

    After the steps above are taken, you should begin seeing your media again.
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