Schedules Not Displaying URL Content

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Todd Manley

Beginning sometime yesterday, our schedule is only displaying the first two schedule items and not the others. There are 9 items total and the first two are Presentations and the rest are URL items. It also plays this way through the preview, not just on the displays.

I've created a new schedule identical to the existing one and it does the same thing in the preview and on a display.

I then added each item one by one to the schedule and as soon as I add a URL item to the schedule, I preview it, the URL item is not displayed, only the presentation items and no UI controls for the zoom, etc. in the preview.

Here's the preview link for a test schedule. It includes 3 items, but only the first two display, which is presentations.

http://preview.risevision.com/?type=schedule&id=c0f75a9f-d3f5-482d-9dca-af50e134c18d

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    Robb Price

    Hey everyone!

    We discovered this issue this morning, and have gotten it corrected. You can read more here: https://help.risevision.com/hc/en-us/community/posts/115011186966-Issues-with-Schedules-not-showing-URL-s-has-been-resolved, and to get this corrected ASAP on your Display, you only need to reboot the media player.

    We apologize for the error, and if you have any questions or concerns, please be sure to let us know.

    Thanks!

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    Darius Aleksas
    • Edited

    Todd, do all of the URLs not show, or just some of them?

    Also, could you add this URL to your schedule and see if it works: http://prodo.us/dsigns/NoXframe/index.html

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    Alex Bernier

    It appears I'm seeing this too.  Darius, I tried to send your URL...along with my own regular website URL to a few displays.  Either a spinning screen, or no change from a previous presentation.  Odd.

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    Darius Aleksas

    Alex, that is really odd because I tried too and all worked as usual. I am using wired Win10 players.

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    Alex Bernier

    Agreed.  Haven't seen this issue before.  Have you tried restarting or rebooting by chance to see if they reconnect successfully?

    I tried on a few Win 7 devices and a Win 10 device with the same result.  Some wired, some wifi.  Switch them to a presentation and it pops up immediately.  Switch back to any URL and it's unsuccessful.  Guess I gotta do some more troubleshooting...

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    Todd Manley
    • Edited

    I've removed everything from the schedule except for one URL item and all I get now is just the spinning circle of dots loading. Nothing ever comes up. It doesn't matter the URL I specify; any URL item does it.

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    Java Risevision

    i have the same problem, using risevision on ubuntu or a Pi, the given url also doesn't work

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    Chris Sharpe

    I have the same issue with arm Raspbian GNU/Linux 8.0 (jessie) running RisePlayerElectron 2017.10.16.19.40 Standard. No URLs are loading. 

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    Janise Colon

    I am experiencing the same issue since this morning. Yesterday displays were fine, but today just the spinning circle of dots loading. I reboot the system, restart the player but nothing helps. NO URL is loading, but looking the URL on browser it works fine.

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    Darius Aleksas

    Update! This morning, after nightly reboot, both test displays get their entire schedules broken by URL in playlists. However, I can play the same URL in a presentation using Web Page widget. To some this might be a workaround until RV can sort this out. Personally, I never play URLs in a schedule directly anyway. I always put them in presentations first and then pull these presentations to schedules.

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    Todd Manley

    Thanks. Seems to be working as expected again now.

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