Compute Stick - Memory Issues Running Rise Player

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8 comments

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    Darius Aleksas

    When u have a chance, could you also post the photo of an error message? Also, could you get a photo of performance (Task Manager>Performance tab) while running presentation.

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    Jordan Clarke

    Hi Darius, Please see images below:

     





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    Darius Aleksas

    Whoa! I have not seen this before. So many of the RV player instances. Have you tried already re-installing the app?

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    Jordan Clarke

    Hi Darius,

     

    I have tried everything. See below.

    -Reinstalled player

    - Reinstalled slighlty older version of the player.

    -Reset compute stick to factory and reinstalled lastest version

    - I have an original compute stick but this still has the same issues

     

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    Alan Clayton

    Hi Jordan, if you can email us your Display ID to support@risevision.com we can investigate on our side. 

    Thanks

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    Jordan Clarke

    Hi Alan,

     

    I am just talking to Robb now.

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    James Keys

    Hello

     

    I am having the same issue. 

    My computer is a Dell Micro with 8GB of ram. Over the course of the day it will spawn Electron background processes until it hits a fault and stops working 

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    Robb Price

    Thanks for sending in that Support ticket James! I'll reach out to you from there so we can start investigating this.

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