Rise Vision Player: error

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    Robb Price

    Hi there Easton,

    Have you downloaded the latest version of the Player? You can download the latest version from here: https://help.risevision.com/hc/en-us/articles/115001076406-How-to-update-Rise-Player

    We corrected an issue that I believe is what you are running into above, and it is rolling out now, however the older installer will still have the issue, so instead of using the older installer, please try downloading and using the new installer.

    If it continues to happen, please let me know!

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    TBS Sundsvall

    I have now update to the latest version but i got the same error message. So there is something that not so god right know.

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    Michael Nardulli

    I'm having this issue as well, though the error message is slightly different and based on the user trying to install the software:

    "Could not create folder 'C:\Users sername'. The filename, directory name, or volume label syntax is incorrect."

    Where "username" is the name of the user.  I've installed the latest version via the link above.  Same error on 2 different systems.

     

    It's worth noting that they are both running Windows 7, which I know you are moving away from, however that shouldn't be until Feb. correct?  Is there an older version you could point me toward perhaps?

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    Alan Clayton

    Michael and TBS, could you please email us your Display ID's to support@risevision.com

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    Nate Bormann

    I don't know if this is a fix or not but I tried installing the Rise Player by right clicking on the installer app and selecting Run as Administrator and it installed and has been working since yesterday, knock on wood.

     

    Also, just for information sake I am running Win10 Pro.

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    Michael Nardulli

    Thanks for the tip - Run as Administrator did fix the issue!  Can't believe I didn't think of that...

     

    All good on my end now, thanks again.

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    Darius Aleksas

    Man, that 'run as administrator' was here since ... when... XP times? And I still keep forgetting all about it too )))

     

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    Alan Clayton

    Hi Michael, sounds like the User account lacked appropriate permission to create the directory. We can improve on this, but I would like to confirm this was indeed the situation. Hoping you can do a quick test for us.

    From the same pc, and logged in as the same user you had this problem with, can you

    1. Navigate to C:\Users\%user%\AppData\Local\
    2. Manually create a folder

    Let us know if you were successful in creating the folder or if you were not allowed to due to insufficient permission. 

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    Michael Nardulli

    Alan,

         I was able to create a folder in that location without issue.  I also created a TXT document within the folder without issue, edited it, and deleted the folder and TXT document.  There were no errors.

     

         Let me know if I can be any further assistance.

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    Alan Clayton

    Interesting. We'd really like to better understand what happened so we can make the necessary improvements. 

    If you could shoot us an email at support@risevision.com, reference this conversation, we can reply with instructions on how to install our remote access tool, ScreenConnect. With that we can go through the process of Installing Rise Player first hand to see what caused the problem. 

    Thanks!

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    Mark McConnell

    Hello,

    Having the same issue but only on 2 out of 5 displays running the rise player. I tried the reinstall and run as admin  but it did not work. I am able to create a folder so it doesn't seem to be a permissions issue either. Please advise. Thank you

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    Alan Clayton

    Thanks Mark. We'd like to get remote access to one of the displays having the problem. If you can email us at support@risevision.com we can provide you with instructions. 

     

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    TBS Sundsvall

    Hi Alan. I have send you mail. 

    //Janne

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    Alan Clayton

    We have fixed the problem related to Installer not being able to create the folder Rise Player is installed in. 

    Thank you to everyone for the help! 

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    Mark McConnell

    Hello, our 2 players are still not working. I have uninstalled, re-downloaded and installed, ran as admin without success. Same error message.

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    Alan Clayton

    Hi Mark, please email us at support@risevision.com so we can get a remote connection setup so we can see what is causing the problem on your Display.

    Thanks

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