Not able to move files between sub-folders.

Completed

Comments

5 comments

  • Official comment
    Avatar
    Blake Freeman

    Hey Darius,

     

    This was inadvertently introduced this afternoon while fixing another (minor) problem. Our developers have looked into it and have a fix prepared. They just need to do their final review. Thanks for bringing it to our attention.

  • Avatar
    Darius Aleksas

    In addition, when renaming copied files, the system does not automatically picks up the file extensions and requires extension name to be entered manually. For example, when renaming 'image(1).png' one cannot just leave 'image' because then system thinks it is a folder name; therefore' needs manually add '.png' to the file name, so it looks like that; 'image.png'

  • Avatar
    Robb Price

    Hi Darius,

     

    This has been corrected, please let us know if you have any other issues!

  • Avatar
    Darius Aleksas

    Robb, decided to give it a try and it still does not work for me. Nothing changed, I still cannot move files to sub-folders.

  • Avatar
    Kaden Christensen

    Hello Darius!

     

    I'm sorry to hear that you're still experiencing an issue moving files to sub-folders. Please submit a support request via email to support@risevision.com. In the request, please provide your account email and we'll be happy to look into it!

Please sign in to leave a comment.