What is the meaning of that?

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    Darius Aleksas

    Update: Installed some old version from April, 19. And it worked fine until received an update... and now it is broken again... black screen. So frustrating, needed to launch the new player for testing for this long weekend. What is this new BS version of RV player?

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    Darius Aleksas

    The old version is (working):

    RisePlayerElectron 2017.03.29.03.03 Standard

    2-01-201712131922

    Chromium 52.0.2743.82

     

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    Alan Clayton

    Hi Darious, sorry for the troubles. We just tested installing on Win 10 both 32-bit and 64-bit with no problems.  Could we setup a remote session so we can see what happened? 

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    Darius Aleksas

    Yes please, because it just got an update again and RV player broke. I downloaded RV player from The Display App today.

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    Alan Clayton

    Shoot me an email at support@risevision.com and we'll get you the instructions. 

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    Kaden Christensen

    Hi Darius!

     

    I'm sorry to hear that you're having a problem with the latest version! So that we can get this resolved quickly, would you please email support@risevision.com with the Display ID that you're having issues with? We'll setup a remote session so that we can check it directly.

     

    Thanks!

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