Retail Clothing Theme (Retail-clothing-animated) Issue/Question/Problem

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    Kaden Christensen

    Hi Dave!

     

    Please submit a support request via email to support@risevision.com and provide the name of the presentation that you're working on. That will allow me to see the configuration of the widgets you're using so that we can work out the timing.

    Thanks!

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    Dave Soper

    Sure. Might take a day.

    That said, I re-ordered the schedule and placed a lighter load in front the template presentation. This appears to have resolved the issue. Perhaps that change kept the heat off of the player long enough for it to download all of the content???

    What is the order between fetching content and playing sequences of playlists? For some reason, I was thinking that we download everything and then started presentation playback, but it appears this went away along with cache services on the basic player?

    Maybe I am remembering this wrong. Either way - thanks for the response. 

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