Introducing Display Control

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15 comments

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    Darius Aleksas

    That's great Alan, but I want more clarity: does this new feature turns off only screens or both screens and players?

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    Santiago Arriaga Noguez

    Hi Darius, it only turns on and off ( standby ) only the display.

     

  • Avatar
    Alan Clayton

    Display Control will only turn the screen on/off, but there is one caveat in the case of CEC. The idea behind CEC is that you can can control many devices with one remote control. For example, when I turn off one device, a power off command will be sent to the other device attached via HDMI. 

    In the case of Display Control, when Rise Player sends a power off command to the screen, the screen may respond by telling the media player to go into standby. This is not an ideal situation because it would require you to physically turn the hardware back on. To prevent this from happening you need to configure your screen so it does not behave this way. 

    I''ll update the help center article on CEC next week to cover this scenario. 

    Thanks!

  • Avatar
    Darius Aleksas

    OK, then personally I do not find this very useful unless the display is a simple TV set. But let me ask, you think it is possible to turn ON the display, which for some reason turned off, using this app while the player is till working?

    Some Intel Sticks (Windows) have this ugly HDMI? bug or something, which makes displays to turn off (no signal) after the reboot. The player reboots and keeps on working just fine, but the display would not turn on again.

  • Avatar
    Alan Clayton

    Yes. Display Control will periodically check the power status of the screen. If for some reason your screen is off when it should be on, a power on command will be sent to turn it on.  The defect you describe with the Compute Stick may prevent this from happening, but certainly worth trying.

    Re: your comment about not finding this very useful. Is that because the media player does not also power off?

  • Avatar
    Santiago Arriaga Noguez

    I should also add that a screen can only be turned on from a media player if it's in "standby" mode, as in that state there is a hardware circuit with low energy consumption that enables it to turn on. If this bug causes the screen to go to complete "off" mode, it can't be brought back to "on" mode using software.

  • Avatar
    Darius Aleksas

    Alan, I would like to test this out on one of our 'troublesome' Intel Stick driven display. But I am gonna wait for the final release; not gonna beta-test on customer's display.

    You are right, our players are always on and connected to the monitors or digital signage TVs. I mean it is not a useless feature at all. More options/features = WIN in my book. I will bring this up, though for the future installations.

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    Alan Clayton

    Sounds good Darius, but one thing to keep in mind is that both the screen and compute stick need to support CEC. One of the devices we used for testing was an Intel NUC, but did not support CEC without installing this cec adapter, https://www.pulse-eight.com/p/154/intel-nuc-hdmi-cec-adapter.

    If the Intel Compute Stick doesn't support CEC, we'll be releasing support for RS232 with Display Control very soon. 

    Thanks!

     

  • Avatar
    LUIS REYES

    Hi, does the DISPLAY section will show the status of the screen and  send email notifications alerts?

    thanks

  • Avatar
    Alan Clayton

    Hi Luis, the online/offline status of your Display is published on the Displays Page here, https://displays.risevision.com. 

    We'll be adding the ability to receive email notifications when the online/offline status changes very soon!

  • Avatar
    LUIS REYES

    Thank, besides the display status , I meant the status of the TV/Screen on/off?

    thanks

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    Darius Aleksas

    Alan,  instead of bothering with CEC now, why would not I want to wait for RS232 support? Is one better then other?

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    Alan Clayton

    Luis - no plans as of now to show the power status to the screen, but it is an interesting idea. Curious as to what others think and if showing the power status to your screen on the Display Settings page would be valuable. 

    Darius - re: which is better, RS232 or CEC. It really comes down to what your hardware will support. My recommendation would be CEC if the hardware supports it because it is easier to configure, but RS232 is a good alternative. 

  • Avatar
    Darius Aleksas

    Alan, I am all for display status indicator as this is our main problem with Intel Sticks. Basically, we do not have any way to learn the status of the connected displays until our customers start calling. While the display is off, our player shows that everything is in order and even spits out the proper screenshot. Some time ago, when a display was down, the connected player would return a wrong resolution screenshot (windows), but it is not the case anymore.

     

  • Avatar
    Alan Clayton

    We have released an update to both the stable and beta versions of Rise Player. A summary of the updates are below. 

    As always, don't hesitate to let us know if you have any questions. 

    Thanks!

    Stable Rise Player Update

    The Player Version for this release is RisePlayerElectron2018.01.15.17.34 and now supports Display Control using CEC (Consumer Electronics Control) for all of our supported operating systems. 

    Beta Rise Player Update

    The beta version of Rise Player has also been updated to support Display Control using RS232. You can find instructions on how to configure RS232 in our Help Center

     

     

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