How do I edit my forum profile?

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Darius Aleksas

• January 08, 2018 19:20

Currently under 'Edit profile' I get this message: "The name, profile photo, phone, and email are set automatically. You can't change them here."

How/where do I change them then?

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  Darius Aleksas

  • January 11, 2018 15:28

  

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  Kaden Christensen

  • January 11, 2018 16:03

  Hi Darius,

   

  I'm sorry for the delay here! We're currently working on allowing users to edit their profiles. We will be sure to let you know when this option is available.

  Thanks!

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  Darius Aleksas

  • January 11, 2018 16:07

  Kaden, please do. Hope to see that coming in the near future. Thank you.

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  Darius Aleksas

  • July 31, 2018 17:19
  • Edited

  7 long months have passed... and I still cannot change my email address

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  Colby Maughan

  • July 31, 2018 22:10

  Hello Darius,

  Sorry for the delay here! This is unfortunately a Zendesk limitation. I just made a test account and it looks like we can edit the e-mail address associated with your community account by changing it in the help desk as well, but we can't separately edit the community account's e-mail address from the help desk. 

  If you'd like us to change your help-desk e-mail address, please send a ticket in to support@risevision.com and we'll get that taken care of for you. :)

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  Darius Aleksas

  • August 01, 2018 19:48

  Hi Colby, You said, "I just made a test account and it looks like we can edit the e-mail address associated with your community account by changing it in the help desk as well, but we can't separately edit the community account's e-mail address from the help desk." I am sorry I am not following what you can and cannot change? 

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  Colby Maughan

  • August 01, 2018 20:51
  • Edited

  Hi Darius,

  Looking back, my answer was pretty unclear. 

  Your Community profile pulls your e-mail address from your Help Desk profile. If we change the primary contact e-mail on your Help Desk account, it should change your Community profile's e-mail address as well. These cannot be separate e-mail addresses from what I am seeing with my tests.

  I hope that answer is a little clearer. Sorry about that!

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