How do I edit my forum profile?

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7 comments

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    Darius Aleksas

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    Kaden Christensen

    Hi Darius,

     

    I'm sorry for the delay here! We're currently working on allowing users to edit their profiles. We will be sure to let you know when this option is available.

    Thanks!

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    Darius Aleksas

    Kaden, please do. Hope to see that coming in the near future. Thank you.

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    Darius Aleksas

    7 long months have passed... and I still cannot change my email address

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    Colby Maughan

    Hello Darius,

    Sorry for the delay here! This is unfortunately a Zendesk limitation. I just made a test account and it looks like we can edit the e-mail address associated with your community account by changing it in the help desk as well, but we can't separately edit the community account's e-mail address from the help desk. 

    If you'd like us to change your help-desk e-mail address, please send a ticket in to support@risevision.com and we'll get that taken care of for you. :)

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    Darius Aleksas

    Hi Colby, You said, "I just made a test account and it looks like we can edit the e-mail address associated with your community account by changing it in the help desk as well, but we can't separately edit the community account's e-mail address from the help desk." I am sorry I am not following what you can and cannot change? 

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    Colby Maughan

    Hi Darius,

    Looking back, my answer was pretty unclear. 

    Your Community profile pulls your e-mail address from your Help Desk profile. If we change the primary contact e-mail on your Help Desk account, it should change your Community profile's e-mail address as well. These cannot be separate e-mail addresses from what I am seeing with my tests.

    I hope that answer is a little clearer. Sorry about that!

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