Rise Player Chrome Logging

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4 comments

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    Tyler Wight

    Hi Joe!

    While in Rise Player you can press ctrl+shift+. (period key) to open up the console. from there you can see if there are errors related to this. Our web page widget does disallow links, redirects, etc to take control of the webpage, this is stop things like people clicking through many links until they get to google and browsing the internet. Or even rouge ads redirecting you.

     

    In this cause I would suggest checking on the source pages, make sure they can allow embedding and that there is nothing trying to redirect or take control of the main web page. If you have further issues please let us know by contacting us at support@risevision.com!

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    Joe Kirchner

    Hi Tyler,

    Thank you very much for the insight on accessing the chrome log when the presentation is up. I was able to review how our pages were loading. I went over the issue and errors with our developers, and they weren't able to find any reason why our application URL wouldn't load...according to the log, our site appears to load properly, however it fails to show on the display. 

    We have a customer location with only about 5-6 wireless media players all showing similar content. It changes from day to day which media player fails to load our application URL, but when it does...we simply see the background image. Do you think there is anything that I could share with you that might help diagnose this issue? I have screenshots of the display's log during the error, however it appears to me to be similar to the log when the applications URL is working.

    If possible, we can continue this conversation over email, so I can share the presentations and URLs.

    Thank you,
    Joe Kirchner

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    Joe Kirchner

    Hi Tyler,

    I wanted to check in on this issue and see if you'd like to inspect the logging that's occurring on the media player's end. If it's a problem with our our application is working in the Rise Player, then hopefully you can identify and provide direction on the fix.

    Thank you,

    Joe Kirchner

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    Robb Price

    HI there Joe,

     

    We reached out to you in a support ticket requesting the logs and information you gathered so we can better track down this issue, did you get that email?

    Thanks!

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