Windows 7 player?

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    Tyler Wight

    Hi Robert!

     

    Unfortunately Windows 7 just left our supported operating systems as of Feb 1st, 2018, but Rise Player will likely work on it, at least for now. This just means that if we run into any issue one of the first things we are going to recommend is getting on a supported OS!

     

    On Ubuntu, Rise Player certainly should be starting up after reboot. I would suggest trying a clean install (delete the /home/<username>/rvplayer folder, then install again). If you are still seeing issues I would suggest contacting us at support to help get this nailed down. You can contact us with the create a ticket button here.

     

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    Robert Cruse

    BTW, the "Restart Rise Player" and the "Reboot Media Player" from the Displays tab have no effect on the Ubuntu media player. Those buttons cause neither the RV player or the media player itself to restart. Does the Ubuntu player not have this functionality?

    If the Ubuntu RV player defaults to the Ubuntu desktop automatically, and can't be restarted remotely when it's offline, how does one keep the Ubuntu player running? (Or restart players that are offline?)

    Thanks

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    Darius Aleksas

    Robert, the same player works for both Windows 7 and 10. And I must say that Windows 7 Enterprise is better than 10 for the simple reason - Microsoft does not issue updates for it anymore.

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    Robert Cruse

    **So if we choose to use Windows 7 media players, we'll be in the same boat as we have been using 'unsupported' Chrome media players the last couple of years ... (sigh)

    Our college is still using Windows 7 and will 'begin' to install Windows 10 on machines that need replacing at the end of 2018. Suggestions? (I'm still getting pushback to use some system other than RV, and these kind of issues surely don't help my side of the argument.)

    -----------------------------------------------------------------------------------------------------

    Concerning Ubuntu, the RV player WILL startup automatically when I manually turn on the PC Mini machine. The issue is that many of our TVs automatically turn off from 10pm-7am, so my test TV in my office is set to do the same. But every morning when I come in, the Ubuntu machine is shut down.

    I'm guessing that after a certain time, if the Ubuntu OS senses that the TV it's connected to is turned off, it goes ahead and turns itself off as well. This makes sense normally, but with 40 digital signage TVs over 7 campuses, manually turning on the Ubuntu machines every morning is not feasible.

    The Chromeboxes would stay operational when the TVs were off, ensuring that when the TVs turned back on in the morning, the RV player was playing and ready to show content. Is there a way to keep the Ubuntu machine running? Or is there an automatic on/off function I could set in the Ubuntu OS to match the TV's on/off settings?

    Also (sorry for the long email), is there any other settings to improve the Ubuntu player's performance? Even compared to older Chromeboxes with less processing power and RAM, the Ubuntu player often hesitates/skips when playing animations, videos, and does some font substitution such that some of my presentations look odd and will need to be tweaked ...

    As always, thanks for the feedback.

    Sincerely,

    Robert

     

    **(Explanation of concerns: I have a new boss, and after 2 long years of waiting to expand, she finally wants to begin to install digital signage TVs on other campuses. So I went to purchase the latest model of Chromeboxes, expecting to find new models with faster processors and more RAM, only to find that they've been discontinued, it seems. You can only buy old ones from 2014. Hence the search for a new OS I can install on some PC minis that will be the best OS to change over to from Chrome, and have the same robustness and lack of 'popups' that break out over the signage display and require sometime to manually 'OK' to keep the signage display working. Whew ...)

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    Darius Aleksas

    "Our college is still using Windows 7 and will 'begin' to install Windows 10 on machines that need replacing at the end of 2018. Suggestions?" What kind of suggestions are you looking to get?

    "Unfortunately Windows 7 just left our supported operating systems as of Feb 1st, 2018, but Rise Player will likely work on it, at least for now." Honestly, this was a bit too far. Yes, technically, it is "unsupported OS" because Microsoft dropped the support for Win 7. So, RV employee just said what he was supposed to say. In reality, Win10 is Win7 with the different UI, touch-oriented and designed to work on multiple devices. RV not only 'works for now,' but does it better on Win 7 then on Win 10. And I am sure it will continue doing so for the foreseeable future. If you do not need touch-screen functionality in your displays, then Win7 would be just fine. In the last 3-4 years, I've had 0 issues with Win 7 machine (after local network hardware related issues have been resolved). Very solid player. In Win10 Microsoft helped themselves to way too many liberties. Over the time it got better, but just last week I have learned that I need to go and modify the registry for every single Win10 player to prevent so-called 'balloon' pop-up messages. It does not matter I have blocked every notification and set busy hours... Microsoft just feels like it just cannot wait and you need to restart this machine "right now" to get that darn update.

    Anyway, WIn7 is not exactly a Chromebox and will not turn into a paperweight all that soon. Windows hardware is a bit more flexible and future proofed. IMO. Do not buy 'sticks.'

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    Ray Durkin

    Hello!

    Regarding the Windows 10 update messages, we created an article in our Help Center that addresses that here:  https://help.risevision.com/hc/en-us/articles/360000187923

    We've also set this as the default on new Windows 10 media players ordered through the Rise Vision store as well, so the Windows pop ups should be minimized going forward.

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