Rise Player Professional Trials Autostarting

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  • Avatar
    Alan Clayton

    Quick update. We've identified all of the Companies whose trials to Rise Player Professional were started automatically. If you belong to one of these Companies please note that we will be resetting the trial on Monday morning. Until then, enjoy the extra time with Rise Player Professional. 

    Have a good weekend everyone. Thanks!

     

  • Avatar
    Alan Clayton

    We have finished the work to reset the Rise Player Professional trials for all Companies as per the above. If you have any questions please don't hesitate to ask.

    Thanks!

  • Avatar
    Darius Aleksas

    Alan, as you stated all of our players reset yesterday. However, this morning I found all 3 players under the same sub-company again on 'trial period' and showing 29 days left. All these players for some reason show Pro version of the player installed. The others did reset to Standard version.

  • Avatar
    Shannon Lewis

    Morning Darius,

    Can you email support@risevision.com with the sub-company you are seeing this in so we can investigate?

    thanks.

    Shannon

  • Avatar
    Robb Price

    Darius,

    I've reached out to you in a Support ticket to get this issue corrected.

    I look forward to speaking with you there!

  • Avatar
    Robb Price

    Hi everyone,

     We are still seeing some Displays that have not yet updated to the latest version of the Rise Vision Player which has the fix for this Professional Player issue. We'll be monitoring these displays and will reset the trial as they upgrade.

    To update to the latest version, simply reboot your Display, and this should trigger the process for Rise Player to update.

    Please note there will be no negative impact on your Displays ability to show content, and we will ensure the trial is reset as soon as your Display has upgraded so that you can start it on your terms.

    Thanks!

  • Avatar
    Darius Aleksas

    Robb, I want to give it some more time... this week and see if anything changes. I am sure these players just did not get their updates yet.

  • Avatar
    Robb Price

    No worries at all Darius,

    Just reach out here, or via our support ticket, whichever is easier.

    Thanks!

  • Avatar
    John Lagas

    Hi everyone,

    We are still seeing that all of our Displays again are on 'trial period' and showing 26 days left. What can we do to change that?

    Thank you in advance!

  • Avatar
    Robb Price

    Hi John!

    Can you reboot your Displays so they get to the latest Player version which has the fix for this Professional Player issue? We'll be monitoring these Displays and will reset the trial as they upgrade.

    Thanks!

     
  • Avatar
    Darius Aleksas

    Rob, all the countdowns are gone now. None of our players have them anymore. I still have 2 players showing Pro version installed, but this is because they are off the regular reboot schedule.

  • Avatar
    John Lagas

    Hi Robb,

    We just reboot all Displays (16-Feb-2018 8:41 PM) but nothing happen and all or our Displays are on 'trial period'. Is it possible to test it with one specific Display and then apply the solution to the others?

     

    Thank you in advance! 

  • Avatar
    Robb Price

    John,

    Can you confirm that all of your Displays are on a version of Player that is 2018-02-08 or higher? That will be listed here: 

  • Avatar
    John Lagas

    Hi Robb,

     

    Today every Display is back on Standard version ( RisePlayerElectron 2018.02.15.16.01 Standard).

     

    Thank you!

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