Windows player installation

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4 comments

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    Darius Aleksas

    Josh, what mode the stick is in, desktop or tablet? Maybe the PC is asking you for a permission, but you are not seeing it. Try ALT+TAB to switch between the open tabs or click TASK VIEW button (on the taskbar). Just a quick thought...

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    Robb Price

    Hi Josh,

     I'm wondering the same as Darius, also, is there any chance you don't have permissions to run the installer? Perhaps it is getting to a specific portion of the installer and hanging due to user rights?

    Typically it will pop up a dialog box informing you that you need Admin rights to do so, but it would still be useful to see if selecting to run the installer as Administrator would help.

    Another thing you may want to look at is the Windows Event Viewer, to see if there is anything obvious in there as to why it is failing. This article has some great info on how to use the Event Viewer: https://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/

    Let me know how you make out!

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    Ann Garnatz

    This just happened to me today after ive installed 13 of these since summer. I used run as administrator and still gets hung up at 90%. I’m not the slightest Technical person either. I’m resetting the pc to see if I can start over. Strange. I’ll let you know if that works. Anything else you can think of would be great! I’m a Mac person so windows is not my thing. :)

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    Robb Price

    Ann,

    Is this an older installer? Any chance you could download the latest Windows player from here and let me know if it continues: https://help.risevision.com/hc/en-us/articles/115001519126-Install-Rise-Player-on-Windows

    I know we had an issue with a Windows installer from a couple of months ago behaving like that, and it was corrected, so I am hoping that is the issue here.

    I look forward to hearing from you!

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