Content distribution reset to "all displays"

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8 comments

  • Avatar
    Robb Price

    I can't say I've seen this one happen Dave.

    Any similarity in when it occurs? Time, user, browser, OS, etc?

  • Avatar
    Dave Soper

    Robb, 

     

    I can confirm this is happening with every save, or maybe publish, and perhaps sometimes it just happens periodically. I have been going back into my presentations and resetting the display distribution for a few months now and it consistently is set to "ALL" whenever I go back in to edit again.

    I use chrome version 65.0.3325.181 (Official Build) (64-bit) for OSX 10.13.4 (17E202)

    It occurs at any time of the day I check the setting. This is sometimes 7through 20:00. Today I checked a presentation at 16:32. Any placeholder that distribution had been set for yesterday, is set to ALL today.

     

  • Avatar
    Robb Price

    This is weird Dave, I'd like to work with you through this in a support ticket to see if I can recreate the issue here.

    I look forward to working with you to get this figured out!

  • Avatar
    Dave Soper

    I know right??? This had been noticed by a few other folks starting January 2017, but now that I am the only risevision user managing content for these particular displays, I am seeing it first hand. Initially, I was thinking, "hey, what do you know, everybody was right".

    But then I went back and checked our ticket system and saw that there have been 2 dozen or so complaints over the last year where displays that are supposed to be segments are being reported by our customers as "displaying content from different departments". Our support team then repeatedly implemented the manual workaround and marked the ticket as closed but unresolved.

    They did this of course because I was unable to replicate it anywhere else. But now, while covering for staff absence, I have seen it happen multiple times.

    No rush on this, but please let me know what we need to do. Monday is a no-go for me as we have a month-end content rollout underway.

    Question: We have been Risevision Users since 2012 or 2013. Is it possible that we have an age-based weird account-level anomaly that is doing this to our sub companies somehow?

  • Avatar
    Robb Price

    Dave,

    No worries, whenever you're ready to reach out, just hit me up!

    I guess it is possible that there could be some issues with very very old Presentations or Schedules, but it would take some real digging. Once you're ready, we'll hopefully be able to get to the bottom of this weird issue.

    Thanks!

  • Avatar
    Dave Soper

    How are things looking for Thursday? I have a hour or two I can clear .

  • Avatar
    Robb Price

    Dave,

    That works for me! I'll reach out to you in that Ticket so we can get a time arranged.

    Thanks!

  • Avatar
    Dave Soper

    Robb,

    Thanks for your help. Today after many weeks of being "OK", the placeholders were noticed as having reset themselves to "all displays".





     

    I believe the solution you suggested was to make take them out of the playlist and make them separate placeholders. Now that this has occurred and I have the screen captures, I will move to do so.

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