Classic Editor Image Widget glitch?

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Paul Mortimer

• March 05, 2018 19:36

One of my Content Editors still uses the Classic Editor & I am trying to introduce them to the Image Widget but there is a weird glitch. After selecting a file from storage their storage window stays open, it doesn't return them to the Image Settings window (and there is no Save button there when using the Classic Editor). They are using the latest version of Chrome on Windows.

We have a work-around for now, after uploading their new content to Rise Storage, we copy its URL & paste it into the Image Item currently in the Presentation.

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  Kaden Christensen

  • March 09, 2018 17:59

  Hello Paul!

  I opened the Classic Editor and created a new Presentation. In the new Presentation I added an Image Widget and selected an image from Rise Storage. When I selected the image it brought me back to the Image Settings window. I'm using the latest version of Chrome on Windows as well.

  Could you have them try logging into the Classic Editor from an incognito window to see if the same thing happens?

  Thanks!

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  Paul Mortimer

  • March 28, 2018 17:10

  I agree with you, it works for me, but doesn't on their computer (same company wide network, I use Windows 7 & 10 & Mac but I'm not sure what ver. of Windows they have).

  I have passed on the incognito suggestion & am waiting for a reply.

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  Kaden Christensen

  • March 29, 2018 15:45

  Hi Paul,

  Please let me know if the incognito mode works. If it does, your content editor may need to clear their browser cache in the non-incognito session. This guide includes links to articles that provide steps for clearing the browser cache for all of the most popular web browsers: Clear Browser Cache and Cookies

  Thanks!

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