Classic Editor Image Widget glitch?

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3 comments

  • Avatar
    Kaden Christensen

    Hello Paul!

    I opened the Classic Editor and created a new Presentation. In the new Presentation I added an Image Widget and selected an image from Rise Storage. When I selected the image it brought me back to the Image Settings window. I'm using the latest version of Chrome on Windows as well.

    Could you have them try logging into the Classic Editor from an incognito window to see if the same thing happens?

    Thanks!

  • Avatar
    Paul Mortimer

    I agree with you, it works for me, but doesn't on their computer (same company wide network, I use Windows 7 & 10 & Mac but I'm not sure what ver. of Windows they have).

    I have passed on the incognito suggestion & am waiting for a reply.

  • Avatar
    Kaden Christensen

    Hi Paul,

    Please let me know if the incognito mode works. If it does, your content editor may need to clear their browser cache in the non-incognito session. This guide includes links to articles that provide steps for clearing the browser cache for all of the most popular web browsers: Clear Browser Cache and Cookies

    Thanks!

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