We now have quite a few advertising signs with Rise that feature playlists of both images and video. All of them have presentations built with the current editor, except one that we share with another company who have been keeping everything in the old editor (Not our decision, but it's owned by them. Our presentation ID is inputted by them to play after their presentation).
I discovered through the community over the years that only webm seems to be the video format that works on Rise these days. When I first started using Rise, movs worked, then I had to change everything to mp4s, and finally now I've been using webm for Rise. Even without knowing the recommendations, I converted my movs to mp4s with Handbrake, and those to webm with Zamzar.
There used to be just a short second of black/grey screen before the webms started playing which was kind of distracting but manageable. But most of the time now, we're noticing that all of these flash the last frame of the video in that second before the webm starts playing, which is even more distracting.
We house our files in a public folder on Box; and I make sure all URLs for our images and videos are shared to "anyone with the link." We never really had many issues like this when mov and mp4 files were supported. Is this an issue that would be corrected if we had storage with Rise? Or is there some other thing about converting to webm or the video widget that I'm missing?
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