Rise Player starts with black screen on (cloned) Raspberry Pi3

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5 comments

  • Avatar
    Kaden Christensen

    Hi Patrick!

    As part of reinstalling Rise Player, did you make sure to remove the "rvplayer" folder? The path to the rvplayer folder is the following: /home/<your username>/rvplayer

    Please let me know if removing the rvplayer folder, then reinstalling Rise Player fixes the issue.

    Thanks!

  • Avatar
    Patrick Van de Casteele

    The rvplayer folder is apparently being removed by the un-install script, as I can't see that folder after running the un-install (just tried it now).

  • Avatar
    Kaden Christensen

    Hi Patrick,

    Thank you for checking on that. The uninstall script should be deleting the rvplayer folder, but I've seen instances in the past where it wasn't removed due to a hung-up Rise Player process. Since we've verified that fully reinstalling Rise Player does not work, would it be possible for you to try a fresh reinstall of Raspbian and Rise Player on one of the Raspberry Pis experiencing the black screen issue?

    Thanks!

  • Avatar
    Patrick Van de Casteele

    Yup! I've already started with a clean install on one of them, and will report back once I've completed this.

  • Avatar
    Patrick Van de Casteele

    So, here's what I did.

    I installed a Raspberry Pi from scratch using Raspbian Stretch (2017-11-29), and created an image of the SD card before I installed and configured the Rise Vision Player.

    I then continued the installation of the first Pi, installing and configuring the Rise Vision Player using the Display ID of the first display (A) that I created. I used the image of the first Pi to create two additional displays, configuring them with their own hostname, and installing and configuring the Rise Vision Player with their unique Display IDs (B and C).

    So, I now have 3 Displays - A, B, and C - that were created from a fresh install, meaning no lingering Rise Vision Player configuration files on any of them.

    I then assigned all three displays to the original schedule/presentation combination that I had issues with, and lo and behold: the same problem shows. The first display (A) still shows the presentation as it should, while the other two (B and C) show a black screen. When I remove the presentation from the schedule, all 3 displays tell me no presentation is scheduled (as expected).

    I then created a new presentation using the same template (the free Full Screen Image template), and added the same images in the same order as the original presentation, with the same transitions and durations. And guess what: when I assign that new presentation to the schedule, all 3 displays show the presentation correctly.

    To verify, I assigned the original presentation back to the schedule, and as expected I get the original behaviour: display A shows the presentation correctly, displays B and C show a black screen. Restarting the Rise Player does not change things.

    Switching to the new presentation again works perfectly on all three screens.

    So, there you have it: for some reason, the original presentation doesn't work on 2 screens, while the new one that has the exact same template and content (i.e., number of images, duration, transition) works perfectly.

    Any ideas anyone?

    For reference, all three displays have identical hardware, OS, and Rise Vision Player versions:

    • Resolution: 1920x1080
    • Operating System: arm Raspbian GNU/Linux 9.4 (stretch)
    • Player Version: RisePlayerElectron 2018.04.02.17.29 Standard
    • Viewer Version: 2-01-201804091627
    • Browser Version: Chromium 56.0.2924.87

     

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