Issue: Displays showing as Offline

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5 comments

  • Avatar
    Robb Price

    Hi everyone,

    While investigating the issue with our Messaging Service, we discovered an issue that was causing the RSS Widget to not show its expected content. We have since corrected the RSS issue, but if you are still seeing issues with RSS acting incorrectly, please let us know. We are sorry for the inconvenience.

    We are still working on correcting the issue with the Messaging Service that impacts Display Status, Restart, Reboot and Presentation change notifications. We will have another update by 11:00 AM CST.

  • Avatar
    Alan Clayton

    We are making progress correcting the issue impacting the Messaging Service. We will have another update by 12:00 PM CST.

  • Avatar
    Alan Clayton

    The issue with the Messaging Service has been corrected and the related features; Display Status, Restart, Reboot and Presentation change notifications are working. 

    We will improve our services based on what we have learned to ensure this does not happen to you again. Very sorry for the inconvenience. If you have any questions, please don't hesitate to ask. 

     

  • Avatar
    Darius Aleksas

    I have a question. What was that?

  • Avatar
    Alan Clayton

    Assuming you're asking what caused the problem with the Messaging Service, I'll provide a summary once we wrap up our internal review. 

    Thanks!

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