Intel Compute Stick power settings

Comments

21 comments

  • Avatar
    Darius Aleksas

    Yup, that is the problem with Sticks. This is why we stopped using them. I would suggest connecting both Stick and Tv to the same power strip with a switch. Flip the switch and turn them both off. Flip again and turn them both back on. You can also use a power adapter with a timer for both and schedule ON time as needed.

    0
    Comment actions Permalink
  • Avatar
    Andrew MacLeod

    What hardware are you using Darius?

    0
    Comment actions Permalink
  • Avatar
    Darius Aleksas

    Sorry, by 'hardware' you mean?...

    0
    Comment actions Permalink
  • Avatar
    Andrew MacLeod

    What computer/device are you running Rise on now that you stopped using Compute Sticks?

    0
    Comment actions Permalink
  • Avatar
    Darius Aleksas

    There aren't that many options left. Basically, it is Pentium NUC. I assemble and install them myself, so that brings the price down somewhat. Recently I started testing Azulle Byte 3. It looked promising replacement for the Sticks initially; however, it started giving me the orange screen of death (should be the same as the blue screen of death) like once a week. I brought it back for testing and it has been working reliably for 3 weeks now. Cannot quite recommend it yet.

    0
    Comment actions Permalink
  • Avatar
    Silvio Miranda

    Same thing has been happening to me, I have at least 15 compute sticks and a small handful maybe around 5 are having issues when I turn off the display at night and turn it back on in the morning, the compute sticks won't display anything unless I reboot it, it seems to be stuck on some sort of black screensaver because sometimes they don't display "no signal" but rather just a black screen. I have started to use Lenovo M73 computers and haven't had issues so far. 

    I reached out to Rise Vision and they could not figure out why this is, it is definitely an issue with the compute stick although for whatever reason when I use TeamViewer to remotely connect to the sticks, the image shows up on the TV, it is very weird. 

    Darius, what power adapter timers are you using? I couldn't find one with decent reviews online. 

    0
    Comment actions Permalink
  • Avatar
    Darius Aleksas

    I just had one of those black screens today. And that is true, both RV and Chrome Remote Desktop software show that all is good and working fine, while in reality, TV is not displaying anything. We have 2 Intel Sticks (Win10) and they both occasionally do that, at least once a month. This is the reason we aren't getting any more of them. I also turned off the nightly reboots for them (because this is when that happens). Still, this morning black screen occurred again. There might have been a reboot caused by some mandatory Microsoft update.

    0
    Comment actions Permalink
  • Avatar
    Silvio Miranda

    Yeah I have turned off the nightly reboots as well but those intrusive windows 10 updates still manage to force updates overnight which still screws it up for me sometimes. I have had to resort to leaving the problematic displays on overnight but hopefully these adapters you mentioned will be the solution until I decide to buy new computers. Thanks for the links! 

    0
    Comment actions Permalink
  • Avatar
    Tyler Wight

    Hi Silvio and Darius!

     

    As Darius mentioned you can fix this by having the TV/compute stick turn on at the same time. This issue seems to show up when the compute stick is rebooted while the TV is off. Unfortunately this does to be a common issue with these compute sticks

    0
    Comment actions Permalink
  • Avatar
    Darius Aleksas

    Tyler, you are wrong on this. It happens 100% with TV's on and only Intel Stick restarting. And it is way too common. I have worked with 3 Sticks and all 3 of them did the same with different TV's. Not nearly enough Sticks to make it a rule... but the tendency is there. Tough luck on my side I guess. What I have not tried yet, but I believe it could help, is to have TVs restarting while the Sticks are on (offset the restart times for both).

    0
    Comment actions Permalink
  • Avatar
    Tyler Wight

    Hi Darius,

     

    We have gone over this in more detail and found that a BIOS update may fix this issue. Going over the Intel Forums it looks like this is a pretty common issue there as well.  We tested the BIOS upgrade on some of our hardware and it seems to have fixed it. This is the BIOS update for most compute sticks but please make sure you are downloading the correct BIOS from their website!

     

    https://downloadcenter.intel.com/download/27613/Compute-Stick-BIOS-Update-SCCHTAX5-86A-?product=91065

    0
    Comment actions Permalink
  • Avatar
    Silvio Miranda

    Hi Tyler I updated 6 of my TVs that are having issues with the bios update and it did not fox the issue for any of them. I even had some set to not reboot since I thought that was the culprit overnight but that made no difference. 

    0
    Comment actions Permalink
  • Avatar
    Tyler Wight

    Hi Silvio!

     

    Thank you for the information. We are still looking info this issue. Can you let me know which model of TVs you are using with these compute sticks? This should help us narrow down the cause of the issue.

    0
    Comment actions Permalink
  • Avatar
    Silvio Miranda

    I am using Insignia TVs, I saw in another discussion that Samsung TVs are also having issues. I noticed that the intel sticks that I have that do not have the bios issue are running bios version 29 while the latest version bios 40 has this issue. I attempted to downgrade the bios but intel has a security feature on intel PCs that will not allow you to downgrade. 

    0
    Comment actions Permalink
  • Avatar
    Tyler Wight

    Hi Silvio,

     

    Thanks for the information. Can you also let me know how you are powering these compute sticks? Are you using a good power supply or the USB port on the monitor? These devices can pull up to 10W so the USB port on many displays will cause issues:

    https://www.intel.com/content/www/us/en/support/articles/000005927/mini-pcs/intel-compute-sticks.html

     

    If possible can you try powering the device from a different power source?

    0
    Comment actions Permalink
  • Avatar
    Darius Aleksas

    Tyler, you did not ask, but I will provide info from us too: Samsung Digital signage TVs is what we use, but I also experienced the same problem with other models. We never power Sticks from TVs, only from the original power supply. When this issue occurs, the Sticks are working, it is just that they do not send any video signal thru HDMI. Another interesting moment... Sticks 'think' all is fine and my remote desktop software shows them working at the set 1080p resolution. But as soon as I force the reboot in an attempt to fix this problem, they would recognize there is no communication with the TV and drop the resolution to whatever the default resolution they have preset. Then I know for sure that TV is off.

    1
    Comment actions Permalink
  • Avatar
    Silvio Miranda

    Negative, I have never bothered powering these sticks using the built in TV USB Ports for the reasons you gave, the power just isn't there. I am using the ac power supply that came with the sticks. 

    0
    Comment actions Permalink
  • Avatar
    Tyler Wight

    Hey Guys! 

     

    I have some good news, it looks like Intel has acknowldged this issue and put out another BIOS update this is supposed to fix this. We haven't tested it on our end yet because we don't currently have any compute sticks that are having this issue. But it looks promising!

     

    BIOS Version 0041 - SCCHTAX5.86A.0041.2018.0620.1803

    New Fixes/Features:

    Added workaround for issue that caused no display when waking from S3 when R6 was enabled.

    BIOS41 - https://downloadcenter.intel.com/downloads/eula/27922/BIOS-Update-SCCHTAX5-86A-?httpDown=https%3A%2F%2Fdownloadmirror.intel.com%2F27922%2Feng%2FSC0041.bio

    0
    Comment actions Permalink
  • Avatar
    Silvio Miranda

    Updated two of my sticks having issues with this BIOS update and the issue has yet to be resolved. I have reason to believe that it has to do with Rise Vision software itself because when I uninstalled Rise Vision from another stick having issues, turned it off and turned it back on, the screen showed up just fine. I also noticed that the issue has now spread to Lenovo sticks as well since I am now having the black out issue on two of those. 

    0
    Comment actions Permalink

Please sign in to leave a comment.