Display Offline - critically important
We preconfigured a display at our office in the US showing Airline departures for the hotel we manage in Haiti. Everything worked perfectly. Now that we are in Haiti, it shows display offline. I checked everything suggested in the help document. I even deleted the work I did in the US and started over. It still is offline. We have guests coming tomorrow that we wanted this display for. I will try calling as soon as support opens but if anyone has any ideas now, I would greatly appreciate the help.
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Hello there!
Any chance the Display is being blocked by a firewall in the new location? You can find the necessary sites and ports to be opened here: https://help.risevision.com/hc/en-us/articles/115002459246-Rise-Player-network-requirements
Let me know if that helps!
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