Videos not autoplaying in Preview and on Unmanaged Chrome OS devices

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18 comments

  • Official comment
    Avatar
    Robb Price

    Hello everyone!

    We have rolled out the fix for this issue, and confirmed that it is corrected.

    Notice now that when you preview a Presentation with a video, despite if the video has audio or not, it will default to 0 for volume settings in preview when it autoplays. 

    If your video has audio, it will be muted in Preview, but will play as expected on the Display. We've made this clear with a small message at the bottom of the Widget's settings:

    We appreciate your patience while we investigated and corrected this issue, and as always, if you have any questions or concerns, or continue to see any issues, please be sure to let us know.

    Thanks!

  • Avatar
    LUIS REYES

    Hello, about this "And we are changing it so that when the volume in the Widget settings is set to 0 the video element is muted and will autoplay which will provide a workaround for Chrome OS devices that are unmanaged."

    So what will happen if my videos does have audio? talking about the scenario of on managed or unmanaged Chrome boxes? (asking meanwhile the new Chrome OS is released)

     

    Thanks

     

  • Avatar
    Fireside Office Solutions

    So, I don't understand and know if this is related to what is happening to ours, but the video is like paused and not playing. We use the YouTube Widget. And we use a Chrome Box. It even does it when I preview it on my computer, but that is Chrome. 

    http://preview.risevision.com/?type=presentation&id=ada14adb-3971-43c7-8fa6-9999e7340120 

  • Avatar
    Fireside Office Solutions

    It did work fine in IE on my computer, but I tried to hook up a mouse to the Chrome Box out front to hit play, but the mouse only works until the player comes up. Then the mouse function isn't there for me to hit play. :( 

  • Avatar
    Robb Price

    Luis,

    Unfortunately if there is audio, the video will not autoplay due to the Google Chrome change. I can't say how it will act on the new Rise VIsion ChromeOS Player when it becomes available, however I would guess it will act the same, as it is using the Chrome Browser.

    Fireside, this is indeed the exact same situation that is affecting that YouTube video. If your video is muted, we are hopeful that the fix that we are rolling out on the 16th will correct this.

    When you create your Presentation, you can modify if it is interactive or not by going into the Presentation Settings, and unchecking "Hide Mouse Pointer":

    Unchecking that should allow you to interact with your video. Thanks!

  • Avatar
    LUIS REYES

    Hi Robb, so what might be the solution for chromeboxes running videos with audio? 

    If I have managed (Chrome Admin) devices, can I avoid this issue? and how, I mean, if in example a managed devices has already being updated, is there an specific setting I mus do?

     

    thanks

  • Avatar
    Fireside Office Solutions

    Thank you so much!! I was able to get the video to play with the mouse! That will at least get us a long for now. Much better then it just sitting out there frozen. :) 

    PS. My name is Tara. I keep forgetting I should add that to the company name. :)

  • Avatar
    Robb Price

    Luis,

    Unfortunately I don't have a good answer for what to do with ChromeOS devices running that unsupported Player with videos that have audio. This change from Google makes it pretty impossible to autoplay videos in a browser.

    I know it isn't the easiest option, but I imagine you can't wait until the new ChromeOS Player is out, so you could replace these devices with Windows or Linux devices.

    Thanks!

  • Avatar
    LUIS REYES

    Thanks! 

    I,ll wait for the new ChromeOS player, just was trying to see options meanwhile...

     

  • Avatar
    LUIS REYES

    Thanks, I just tried in my PC to see a preview and it works.!

  • Avatar
    Robb Price

    Hi everyone,

    Just an update, we are still hard at work on this issue, and hope to have an update by mid next week.

    Thanks!

  • Avatar
    Matt Coughlin

    Thanks ***** *****!!! Your solution has fixed 13 kiosks across 10 states that play an html5 instructional animation!

    As far as the new Chrome OS player... Today is May 17th... any word on when it will be released (even if this issue isn't resolved in it)?

    Thanks!

  • Avatar
    Robb Price

    Hi Matt,

    No updates on that new ChromeOS Player, outside of we are still hard at work on it :)

    For this fix, we're confident we'll have the update out next week, and we apologize for the delay, we just want to make sure we put it through all the testing it needs.

    Thanks!

  • Avatar
    Peter Grzelak

    Has this issue been resolved? I have same issue with playing video though chrome and I'm looking forward to a resolution. Mine simple states  "The media could not be loaded, either because the server or network failed or because the format is not supported." I'm trying to play w webm file through the "video" placeholder and my URL

  • Avatar
    Fireside Office Solutions

    Yeah I wonder too as I still have to hook up a mouse and hit play. Thanks! - Tara

  • Avatar
    Robb Price

    Peter, It sounds like there may be an issue with the file itself. Any chance you could send a link to the file to support@risevision.com and we can see if we get the same results?

    Tara and Matt, unfortunately we don't have a date for the new ChromeOS Player, but we will be sure to update everyone once this is available. I'm hopeful that it will not have this issue, however since I haven't tested it myself, I don't want to say for sure.

  • Avatar
    Peter Grzelak

    I was ready to send link than noticed it's working. Not sure what I may have missed but it's running so all good, thanks.

     

  • Avatar
    Fireside Office Solutions

    Thank you! - Tara :)

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