We are excited to announce improvements to how files hosted on Rise Storage will be distributed to your Displays. Previously, Rise Player would periodically check for new file versions, this is commonly referred to as “polling for updates”. This method could result in delays from the time you update to when you see it on your Display.
In the coming weeks we are releasing an update that eliminates polling for updates and instead uses real time communication so that when you add, change, or remove a file from Rise Storage, any Displays showing it will notified in real-time and immediately download the file and show it on your Display.
These changes are only compatible with files hosted on Rise Storage. As such, files hosted on a 3rd party server will be discontinued from being saved locally on a media player by Rise Player on September 30th, 2018.
How will you be impacted?
If you use a 3rd party server you files will not be available if your Display starts offline and you will see an increase in network bandwidth, especially if you’re showing large videos.
If you use Rise Storage there is no impact.
How do I know if I am using images and videos hosted on a third party server?
If your Presentation has an Image or Video Widget and is using the Custom URL option.
What should I do?
If you’re using a 3rd party server to store your files we recommend you use Rise Storage but it’s not required, you can continue using your server.
If you use Rise Storage there is nothing you need to do.
What if I’m using Chrome OS?
If you’re using Chrome OS the legacy Chrome App Player will continue to work as it does today where all files regardless of where they are hosted are stored locally. Once the new Chrome App Player has been released it will use the same real time communication system described above.
Let us know if you have any questions.
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